Customer Ratings & Reviews

Ordered in store to get it canceled in less than 2 hours by best buy. But they will fulfill the bot orders and scalpers. Spoke to customer service and they said to wait til it goes online or in store but its impossible to beat bots and scalpers who camp out for 24 hours.

order 5 preorder only got 1 fulfilled don’t expect even bestbuy guarantee your preorder products. Their agent has no clue on what going on they love to waste people time . They love making up fakes stuff to get you to go away.

Your store tricked me into purchasing this and afterwards cancelled. Which then held up money pending cancellation for a period of time. Which then I gave Best Buy a zero interest loan.

Allowed in store online order to ship directly to my house but didn’t tell me that the order will just be canceled a half hour later due to not knowing when they’ll have more stock.

Never got it. Store lied about on hand inventory, so they let me order one and the order got canceled. Female manager on duty was also super unprofessional about the entire thing.

Ordered in store. Got a email stating ordered was cancelled. Check status and said i returned. Doesn't make sense but now I can get this product anywhere...

Item wasn't available and wasn't purchased. Store only had 1 item box for purchase and only order but that wasn't fulfilled due to lack of supply.

I went in on launch morning and they didn’t even haven any and they let us preorder it but the day before my delivery date they had canceled my order.

Ordered this for my kids who were just bonkers excited only to have Best Buy cancel my order without reason… one of the worst websites ever for buying Pokemon

Waited in line for them to tell us they only had 6 units its super hard to believe and then when you try to order pokemon items they always give you different excuses

You asked me to review and item that was refunded… maybe get a better sense of your inventory next time before letting people purchase the product

I ordered product in your store and payed for it. But no less than hour later did you cancel my order and crush dream of owning it.

Absolutely terrible. Had a bad time from the start. Best Buy took my money, ordered my item and then canceled it hours later

Box came destroyed shipping in a bubble mailer with 0 packaging after they boxed up all the bot orders real nice. I hate best buy

Never got it. Bestbuy cancelled my order and returned my money more than three weeks later.

Ordered instore at customer service and then a day later order got cancelled. What sense does that make

0 stars because they cancel my order and i paid in cash so i have to go back to the store and a lot of things

Bought it in store for preorder but ended got canceled. Why make us wait in line just to waste our time.

Best buy canceled my order and now i dont get the chance of getting one at this store

I ordered it and it got cancelled 3 hours later. Still yet to receive my refund 3 weeks later