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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 3.8 out of 5 stars with 48 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.1 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers consistently note the high quality of the Premium Appliance Install (4 Units) service. The professional team capably handles challenges during the installation process. Customers specifically appreciate the careful placement of the new units. Overall, the installation service is well-regarded for its quality and attention to detail.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 48 reviews
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    48" subzero refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice guys. Got the job done! It was a big refrigerator and it took all of them to get it done right and they did!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Outstanding job!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding job!!! The installers did an amazing job of perfectly installing my appliances. So thankful!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Subzero and Wolf appliance installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAAV did great job installing my appliances. They were on time and were tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. Very efficient and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    West Coast Appliance Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    West Coast Appliance Installation did a great job. Would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very helpful team and were quick and efficient!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall installation process has been TERRIBLE! First the dishwashers were delivered and sat in my living room for 2 weeks before the installation could be scheduled, Then one of the 2 dishwasher had a leak at the air gap when no leak existed for the dishwasher that was removed and I was told to have a plumber come and fix the problem. And after the installation was completed I noticed that the kick plates on both dishwasher were not installed and now I am getting the run around about there installation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disaster customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service ever. Still not completely installed 6 week later

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good. Installers were professional and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installatioin service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job, on time and professional. They called before to confirm the appointment and left cleaning the area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy has the Best Guys

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I am so appreciative of these guys for the time they took to complete the job and went above and beyond to satisfy us and make sure everything was right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team was great! Very diligent and professional

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality work and customer service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major issue with installation. Held hostage by installers demanding additional fees and parts costs. No demonstration or testing. Unit was not functional when we tested and used. Required certified Wolf installer provides no customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everyone that installed my new appliances. They were in time, kept me informed & very knowledgeable about what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance Installation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Responsive to my request knowledgeable about the product made great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Da best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Da best Da best Da best Da best Da best Da best Da best Da best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installtion. Arrived on time, knowledgeable, efficient & removed all trash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, technicians were on time, professional and showed us how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ron Sobel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian and the team were fantastic.. Good experience..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refrigerator installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our refrigerator, that we paid for 6 months ago has still not been installed. The delivery people wouldn't deliver to the upper level of the house where it needs to be installed, saying the installers would do that. The installers said it should be delivered to the upper back side of the house because they can't move it there. So we are caught in the middle with no fridge.

    No, I would not recommend this to a friend
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