Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 4,095 reviews
  • Rated 5 out of 5 stars

    Fixed our issues!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician Jacob, was awesome and able to take care of our tissues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs worked wonders

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very helpful. Got my printer working again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washing Machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 separate deliveries. First one they said something was wrong but it was minor and could have been fixed by them. (We had to put in a new flooring, when we did. Whey the 2nd vendor came in he identified a bid dent in the back of the machine. The first person should have seen that. The 3rd vendor came and went so fast it was redicules. 3 trips to get this done. I'm still shaking my head.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great to be member of Geek Swuad!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took 3 to solve problem but finally was successful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    n/a

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job. I would recommend them. thanks. you guys rock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone printer issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mahmood was great! Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is great what they do and fixing things

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No follow up from Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very capable and fixed the problem; however, the same problem occurred two days later and I could not get the computer to recognize the printer. I called the Winston Salem store and tried to speak to the same young man; however, when the girl switched me to the Geek Squad, I was speaking to someone in India? and he just wanted to schedule another trouble shooting visit for $70 more than the first visit. Therefore, I am giving up on this Canon ImageClass MF743 and trying an Epson ink jet. I think the Geek Squad should leave contact info for the technician to follow up. Anybody want a two year old Canon printer? Just a bad experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worked quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent very knowledgeable and friendly; was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer troubleshooting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was thorough with trying to fix the issue with printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nathan has always served us well, and in good time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gerry

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got my printer working and I’m very great full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my printer issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad technician was very thorough. And very helpfull.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    problem solved quickly and lots of valuable information provided

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Caleb fixed my printer quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb was in time, was courteous & did the job qquickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother trouble

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant friendly and knowledgeable support for printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    And made sure it was a wireless connection.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made a home visit to install my printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad fixed the printer to print properly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with on time service. technician does good job all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech quickly anslyzed my printer proble

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time, efficient, very knowledgable, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and knowledgeable. People friendly

    I would recommend this to a friend
Sponsored