Customer Ratings & Reviews

Several Geek Squad guys tried...and spent a good deal of time trying to solve my printer problem...but no luck. In the end, the Geek Squad guy told me that buying and installing a new print cartridge would solve my problem. It didn't, and I had to buy a new printer. Now I'm stuck with a brand new ink cartridge for a printer I'm going to have to throw out.

I needed computer/printer service, agent could not locate that service in your book, so he did home theater (?) When I questioned this they changed it to printer service 10/10, 6 weeks later, he said that was the earliest time! I contacted another service, they fixed it the next day.

So far having lots of problems with paper jambs and it just not working. Geek squad has been out once, founf the jamb right away copied 2 more things and it is unusavle again

The agents mounted my TV but left me with a pile of additional equipment that were connected to my old TV!

The agent troubleahot my printer, however, I thought he was going to fix it. I misunderstood. I have to buy another printer and I could have used the $100 towards another computer.

Agent Struti did not even try to resolve my printer issue, rather recommend an in home service and get my Best Buy charge card. Agent Struti was just unprofessional.

Needed Geek Squad services, waiting period over a week. Was told I'd get a call day before to narrow appointment window, did not. I called day of appt and was told appt had been cancelled (not by me) and could reschedule - another week out. I cancelled the whole mess!!

Did not fix anything, only initiated printer deep cleanings. The problem came back a few days later.

The agent got it up but with power outage I was back to not connected and no step by step on how to get back.

The technicians Best Buy sent were very nice fellows, but they knew nothing about laser printers. All they could do was guess at my problems. I an very disappointed in Best Buy for sending such unprepared techs.

Connect two printers to a new wifi carrier. Connection worked for about three days; now I unable to print on one of the printers.

I HAD A APPOINTMENT ON 07/08/2025. I . I THEN LEARND RECIEVED A VOICE MAIL THAT ALL I HEARD WAS BEST BUY . HAVEING TO CALL BEST BUY 3 TIMES I LEARND I WAS CANCLED . ITHEN LEARND THE EARLYS I GOOD RESCHEDAL WAS 07/24/2025 .I TOLD THE REP. OK ,IWIIL BE HOME AND FOR THE GEEK SQUAD TO JUST COME TO MY HOUSE.

charging me $100 for someone to tell me after a few minutes he can do nothing is disgusting My comment is not meant to disparage the tech, rather it is the company

The geek was not able to fix the problem, so I had to call HP who did fix it. However, he was professional and polite.

Half the time it doesn’t recognize the computer. Tells you something open or not open. Hardest printer I ever owned

When they come to my home to resolve a problem, I should not have to pay them

Service was not completed. The printer was not fixed and the appointment was scheduled for 8, 2025. They have now just this morning of the rescheduled 18th of January unbeknownst to me, which was unacceptable but what else could I do but wait? So I gave the rating of one star because I’m very disappointed in the service as of this time. Do you want to know if I would recommend a friend no not at this time. I will revisit at a later date and I may change my mind but not now.

The tech could not resolve the problem with the computer/printer. He worked on it for 2 hours but the problem was not resolved.

We are still waiting for Geek Squad Nick Miller to return our call concerning the repair /replacement of printer / copy machine. Please ask him to give us a call home at 360-432-8886 or cell 62-718-4431…. I just want to know if he can fix this copy/ printer or we can purchase another simple black & white copy/printer… no WiFi connection… Just simple old fashion copier/ printer black & white.

Geek squad came on time. Told me my 4 month old printer was defective and return it to the Best Buy store for a replacement. At the store there was no replacement because I was not a member of your club. So I paid twice to have my printer installed and now have no printer which was purchased from you. Lousy customer service