Customer Ratings & Reviews
- SKU:
- 6517830
Customer reviews
Rating 4.7 out of 5 stars with 4095 reviews
(4,095 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noone ever showed up or called so I had to cancell
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer connection to internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer tech fixed the problem but it isn't wprking again May be the printer is a lemon
I would recommend this to a friendRated 1 out of 5 stars
Thoroughly poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This task was never addressed, even though it was pre-paid. Unacceptable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tyler is the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tyler was very friendly but most of all very knowledgeable and quick to fix my problem.
I would recommend this to a friendRated 1 out of 5 stars
Never got what I wanted: in home visit to orient t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened Requested in home visit to orient me to use. Never scheduled!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Booking an in-home appoitment way way too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Process to just get an appoitnemnt way way way too long.
I would recommend this to a friendRated 1 out of 5 stars
Printer trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was unable to connect printer, and printer went offline shortly after he left
No, I would not recommend this to a friendRated 1 out of 5 stars
New printer unusable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New printer worked for a week and then the paper jammed so it is now unusable.
No, I would not recommend this to a friend- Pros mentioned:Printer performance
Rated 5 out of 5 stars
Geek Squad fixed my HP printer connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed our problematic printer connection that had been troubling us for some time, made some improvements to the network environment to improve stability of the connection, and helped us set our phones to print to the same printer. On time, great job!
I would recommend this to a friend Rated 1 out of 5 stars
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Send my printer please I’m very disappointed with your service What is the problem?
No, I would not recommend this to a friendRated 1 out of 5 stars
junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have bought a better printer. This one eats ink, like crazy, to ornery!
I would recommend this to a friendRated 1 out of 5 stars
canceled appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never had any work done but would like to schedule one.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad determined root cause of printer issue.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad representative resolved issue of inkjet printer giving message “No Inkjet Printer Found” when trying to print item from either of my 2 iPads. Representative was very friendly, courteous, thorough, and professional in trying to resolve the issue.
I would recommend this to a friendRated 1 out of 5 stars
Totaltech loser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had totaltech out 3 times and 3 times new printer still does not work
No, I would not recommend this to a friendRated 1 out of 5 stars
Fax trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Fax is still not working and need it for business
No, I would not recommend this to a friendRated 1 out of 5 stars
No Shows
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed. Took the day off and nothing !!
No, I would not recommend this to a friend- Pros mentioned:Repair speed
Rated 5 out of 5 stars
Agent was efficient and polite.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed the problems with our printer in about 10 minutes. He was polite and business-like and I'd love to be able to get him specifically if I encounter future issues,
I would recommend this to a friend Rated 1 out of 5 stars
Mrs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was very informative, timely,considerate.....
I would recommend this to a friend- Pros mentioned:Connectivity, Overall performance, Printer performance
Rated 5 out of 5 stars
Thomas is a great technician
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent, Thomas found the issue with my printer not printing. He found the problem and repaired and made sure all my devices were connected and printer was working Great job
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Genesis, got my WiFi connected to my new printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not connect my new HP printer to WiFi. Genesis troubleshooted the problem and got it connected so all my devices could print.
I would recommend this to a friend