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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 4,095 reviews
  • Rated 5 out of 5 stars

    Printer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, great service. A long term customer who is extrmely happy with Geek Swuad servic. O 9

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed printer and tech supported it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always very helpful and explain things well. Have used Geek Squad many times over the years

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Geek Squad resolved printer wifi issues quickly!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!! Issues resolved quickly and efficiently. Very experienced technician.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed, Setup

    Rated 5 out of 5 stars

    LA15

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my house and had my printer up and running in less than 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed, Setup

    Rated 5 out of 5 stars

    set-up printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set-up my printer real fast' Customer service was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great! They can fix it better and faster than diy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed our new router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam & Jared were excellent, ery nice, knowledgeable & answered all our questions! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance, Setup

    Rated 4 out of 5 stars

    Geek squad worth every penny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer was fixed in house I was very pleased and he set it up back to where it was. Working as good a new . Very please with conversations.the geek squad repair guy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands on Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes very professional and ready work… very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and fixed my printer. Downloaded and installed drivers from Epson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad. Don't remember his name

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my computer printer to the internet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fix printer issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and tried to fix my HP printer issue, would not print. They installed new printer drivers and consulted outside help but with no success. Spent a lot of time with the printer but checked to see it was a laptop issue. For what I paid for Geek Squad home service, I expected better results

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Quick & Efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that came out was quick efficient and very polite. He was absolutely great.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance, Setup

    Rated 5 out of 5 stars

    Geek Squad did the job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the first agents did not fully hook up my printer, the following one did. All works well now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job fixing printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the trials I went through while calling the 800 number (three times) once I finally connected to the local Geek Squad and got an appointment for someone to come to my house, everything went smoothly. The technician was prompt, respectful, and very knowledgeable. He fixed my printer problems and explained everything to me.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed, Setup

    Rated 5 out of 5 stars

    Service tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was able to get my printer up and running in approximately 20 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Job done.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer had stopped working via WiFi. It had originally been connected to WiFi. I don't know why it quit. I purchased a printer cable, but there were several options for changing from the existing WiFi to a cable. I would rather have Geek Squad make those choices for me since I already had the use of the Geek Squad team. Don arrived on 4/25 and connected the cable for me and I have been using my Epson printer ever since. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad resolved my printer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician quickly recognized the problem and resolved it by downloading the updated software needed by my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad staff were very helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I encountered at this location were very helpful, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MAgicians

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job getting everything working properly and explaining as they did it.

    I would recommend this to a friend
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