Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 4,095 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    not sure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job, i do not need to say more. i hope that is ok

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    Geek Squad troubleshooting my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cleaned the heads on my printer and it's working better than ever.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    My printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice young man installed my new printer and answered several questions about the printer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did good job and able to lower actual fee that was given by store.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad was very professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, repairs completed I said it all that needs to be said

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    Geek squad fixed my printer issue!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my wireless printer problem. He did a great job! Would highly recommend Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed our printer problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Our printer works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad serviced my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable and courteous. Got the job done quickly.

    I would recommend this to a friend
  • Cons mentioned:
    Repairability

    Rated 5 out of 5 stars

    Worked on my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep did everything possible to find problem but the system was too old and could not work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer Quick Fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had my printer up and printing quickly tech was awesome...professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer iissues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived as scheduled. He listened to my printer print quality concerns. He then proceeded to investigate, clean, and realign the print heads. He determined there was still print quality issues that he could not fix. He then advised me to return printer to the store and share issues. Returned the printer and was given full credit for a nnew printer.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    Offline printer online

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was able to fix the issue and restore my printer functionality

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad member connected computer to printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my computer to wireless pri nter Did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Here in record time!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with a lost connection to my printer. Fixed quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad found the problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked my printer to make sure it was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation service was terrific.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and installed our TVs and sound bars in an efficient and careful manner. They worked to ensure each TV was hung at the correct wall height for us and made adjustments as needed, with no complaints. They ensured that everything was in working order before they left and they removed all empty boxes and wrappings from our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble with my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that showed up and did the work to my printer got to hear and see for himself when I was talking about in the store about my printer the loud grinding noise that it makes with the gears and also the multi feed not working right either to the best thing that I can do is take it into the store can have them check it out as well and see if it needs to be sent in to be fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    Connected my printer to my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my computer and printed problem and did a excellent job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad fixed by printer/scanner problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent was prompt, knowledgeable and resolved the printer issue

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New printer install issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed printer and then trained me on how to use it. So professional and helpful

    I would recommend this to a friend
Sponsored