Customer Ratings & Reviews

Set up my printer perfectly , I am very , very happy.

I value and appreciate the quick turnaround regarding my printing problem with my printer. Agent was able to locate the problem and resolved it in a timely manner. I will utilize this service again and recommend it for anyone having electronic issues.

The agent connected my printer to my computer correctly.

Agent was successful in fixing printer. Experienced agent.

My Geek Squad Technician trouble shot my printer for a fax problem and determined that the issue was with my internet/telephone provider who had been out to fix my telephone lines. Fortunately, we were able to contact them and both technicians got on the same page and knew what was wrong. That provider returned and fixed the telephone line problem!

Two people from the Geek Squad came to my house to trouble shoot my printer. It cost me $124.99 and they were here less than 10 minutes. One of the guys gave me his business card and said to call him if it does it again. It did it again and I called him and left him a message no less than 6 times, with no call back! I finally went back to Best Buy and they refunded my money. The refund was appreciated. I was considering the purchase of a new printer from Best Buy, but that won't happen. Usually the Geek Squad has been very good, I don't know what has changed! I am exploring my other options.

The agent was very professional and worked hard to get my printer to connect to the HP laptop computer.

It was a long drawn-out process, but in the end all is well. I worked with several Geek Squad associates trying to work to solve my printer connection problem spending a couple of hours. More than one log in to my computer with no progress. Finally they suggested an in home session. The in home squad member understood the problem and had it solve in 5 minutes

I have nothing but the highest praise for The Geeks! They are terrific! They are always patient and never condescending. I appreciate their expertise in resolving every problem that arises. I really don't know what I'd do without them. Kudos!!

Isaac Flores is a kind, knowledgeable and patient person. I insist on having Isaac come to work on my computer. I trust him and refuse to have anyone else take care of my computer problems. He is a wonderful asset to the company and should get a bonus and or a raise.!

The agent was able to get my printer functing flawlessly again.

Technician was able to connect my printer so I was able to print.

This is the 2nd time that Eddie Arze has assisted me in relation to computer/printer issues. Eddie provides excellent service and represents the Geek Squad tremendously well. He is extremely competent and his professional and courteous service provides a real benefit to Geek Squad clients.

Andy came to my house twice to repair my computer and printer. I now have an almost new computer and know how to use my brand new printer. I feel that the Geek Squad is a wonderful service delivered by Best Buy. Andy was a terrific representative. He was very kind and patient and explained each thing he was doing as he was doing it. Many Kudos to Andy!

My printer was not printing the colors properly. The color cyan did not seem to be present. I refilled the color tank but the color still did not print. The agent diagnosed the problem right away finding an air lock in the color tank. After repeated flushings, he was able to correct it.

Agent diagosed and made repairs quickly. Excellent service.

Connected my iMac Pro to my printer did a quick an excellent job

Sean figured out the problem and it's working well now

Alex is very patient and explains things to satisfaction. Given I am pre-techie age, I appreciate this, even though with Total Tech's change in policy it can get expensive. Back to Alex, he's kind and considerate. Thank you Alex! Deb

Computer would be useless to me without Geek Squad and the experience less pleasant without folks like Christopher. I've had his help twice and the help of several others and it has always been with patience, skill and efficiency. Thank you all for helping a technology dense old lady who only really knows how to type and needs frequent assistance.