Customer Ratings & Reviews

The guy that came out was very nice. Even better was his patience he had with me. He even did a follow up He was very respectful

The agent set up my Printer and explained everything to me. I am not technically savvy, so he took his time and was very patient in explaining things to me.

The in home service was great. He arrived early and was able to correctly diagnose the problem and answer all my questions. Im not sure why the couldn't have done so over the phone.

Andy, the tech, resolved the printer reconnection to my WiFi service. He also reviewed the process for using my scanner.

Brett is a remarkable young man and a very knowledgeable service tech. He also has a very pleasant personality. If i need help, i hope they send Brett back...he's worthy of a raise!! Andrea Brant

Best Buy Geek Squad is 'over the top!!'. Never once have any technicians failed to quickly resolve any tech problem I've ever had! Love these guys!!

Brian was very thorough. Hung in there until the problem was resolved even though it was found that it was user error, missing taking off a red tag still on the ink cartridge. I appreciate him very much.

Very satisfied with the service. the rep came on time. Very knowledgeable and courteous . He is patient in answering my questions . I will recommend the Geek squad to my friends and relative.

Geek Squad is Always Very Helpful and I Know I Can Count on Them Each Time I Go To Them for Help With Every Need I have and For All The Questions I Ask and the Products and Service I Receive

The agent was able to hook up my printer wirelessly

Gave. Tips to try fix problem since has happened 4 times sincehp printer bought.Hope it is fixed offered just call if any further problems

Agent Justin simplified step by step scanning process on my recently purchased Epson printer. Best Buy geek squad provide an essential service!!

Jared Leonard arrived on time as expected and he was very professional. He quickly found the cause of our issue and resolved it within 15 minutes. I would call for his help again.

agent was prompt in arrival; quick to diagnose problem; answered all questions quickly and was willing to listen and help by explaining to someone who has little knowledge of computer language.

It was an easy fix. I was doing the wrong thing. He instructed me the corrected way, and all was good. Thanks!!

Outgoing paper tray was stuck. Would not budge. Felt breaking it was only option. Tech, Devon knew exactly how to disengage immediately. Ahh!

the agent got my printer working he was very knowlegable and very good at explaining that i could understand him. if you use a computer you should have geek squad protection.

Always amazingly knowledgeable and helpful people! An invaluable service for such a low cost per year! We couldn’t be more appreciative!

I am very satisfied with the service provided by the Geek Squad and especially agent Frank Zappella who I found to be very knowledgeable, thorough and patient with my questions.

Junior and Rez are the only reason why I “tried” to hold onto my Best buy printers. They came to my house and connected the printers I initially purchased.