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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 4,095 reviews
  • Rated 5 out of 5 stars

    Installation of Canon Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric installed my canon printer and I asked if I would be able to also print from my Chromebook and he said yes however I have not been able to print from there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fixer-upper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved my printer problem quickly and efficiently and was very pleasant to deal with. I’m now a big Geek Squad fan, but doubt that I’ll need future assistance on other purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer is alive and well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technician did an excellent job in reconnecting my printer. He was very cordial and thorough in explaining what had happened. I wish everything was as easy for me as this was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and help. I have been having issues with the scanner function on my printer. The service person was on time and fixed the issue quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Fix….

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was quick to diagnose the problem and was finished in a matter of minutes. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Shawn Bryson had me fixed up in no time. It's great having Geek Squad personal available. Thank you for your services. Anthony Vesco

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT WORK WITH MY COMPUTERS AND PRINTERS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AGENT WORKED VERY STEADY TO FIND PRINTER PROBLEMS WITH COMPUTERS AND HE WAS ABLE TO DO SO..GREAT EXPERIENCE..THANK YOU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my printer back on track.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent was amazing and patient. He stayed longer due to the printer being slow because of needing to be updated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great personal service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned and recovered the color printing, updated the latest tech, showed me how to open different areas of my printer. I couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind knowing the Geek Squad is there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the Geek Squad in my corner - well worth the money for the annual contract. If you are not data savy - they make things so easy when there is a probem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Derek did an excellent job setting up the drivers on both our computers and showed us what he did to fix the issue. He did a 5 star job, as always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Epson 2960 printer scanner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get the scanner to work on my new Epson 2960 printer but the Geek Squad guy that came to my home was able to download and install an app that gets it to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my computer and printer...did it fast and explained it all to me. Could not be more pleased with tech Jonathan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer would not scan. The Geek Squad representative was able to quickly fix the problem. He was also very nice and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason did a great job resetting both machines.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason came on time to promptly eliminate wrong entries in my computer, then pair it with my printing machine perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed the printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was very helpful when I had a problem using the printer. Very pleased with patience and teaching how to use the printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love your service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech. was quick about finding and fixing my problem. I like that you actually have experienced employees who know what they are doing. I hope you pay them well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    desk top computer problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everybody was great from the start of the problem to the finish, they even recommended parts that would work better in my desktop computer. would recommended geek squad very highly. thank you to all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer connection fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained source of disconnect between printer and computer, fixed the issue and answered some questions clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer promptly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose Nino from the Geek Squad immediately knew what the problem was with my printer and fixed it. He is very knowledgeable and skillful.

    I would recommend this to a friend
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