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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who arrived and fixed my printer was very helpful, professional and solved the problem quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great day when the Geek Squad shows up!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon always takes care of our connectivity issues - he’s never had a challenge that he could not solve for us. We highly recommend Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with dishwasher purchase & installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my dishwasher within the estimated schedule and did a good job explaining installation & operation,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent “GEEK GUY” fixed my printer problem. Amazing Geek! Explained what he was doing throughout the process.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 3 out of 5 stars

    Not as easy as it looks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It prints great. It was not easy to set up. And there are still some functions that I haven’t got to operate. It’s frustrating even had geek squad come out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came quickly and worked very efficiently. He solved my printer problem very quickly I'm very happy with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad!Techs we can rely upon!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent went over the printer thoroughly. I felt conf I dent My issues would be resolved upon his evaluation and repairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steven McWhorter fixed my PC and printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time, very friendly, fixed my PC problem plus he fixed some issues that I did not know I had. Thank you. H

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Positive Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient in explaining the problem’s cause and solution. He was very courteous and professional. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaning up a mess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a moving crew did not know how to reconnect all devices Wilson came out and sorted out all of the wiring a d cables. Something that I could not have done. A masterful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PRINTER EPSON XP-7100

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD GEEK SQUAD SERVICE SEVERAL TIMES AT IN HOME SERVICE AND EACH TIME EVERYONE HAS BEEN VERY PROFESSIONAL AND DID A GREAT JOB THE LAST ITEM WAS MY EPSON PRINTER.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old peoples problems.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He setup my cromebook and printer. He knew exactly what to do, and didn't make me fill stupid. Also he was very polite. Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer wouldn’t print!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative was excellent in every way. On time, personable, and efficient. We could not have asked for a nicer guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On site tech did it right the first time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time and removed unnecessary printer drivers that were installed by remote tech. Tech set up the PC snd Laptop so they could print and scan to email.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found broken part

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, there was nothing he could do but he did point me as tp where to go to the manufacturer to replace a small broken plastic part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP printer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, Christopher repaired my HP printer. He is most professional in diagnosing and repairing the equipment. But, most importantly, he is KIND and UNDERSTANDING!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech was a great investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad serviceman was awesome! So glad that I purchased Total Tech ~ so worth the money!! The tech was prompt and courteous. He resolved the problem quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my printer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. Took care of my printer issues. Very knowledgeable. He also had some great recipes for my pellet smoker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent Adonis was excellent.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked new printer and corrected the problem quickly and was very professional, knowledgeable & considerate. I would want him to continue to help with any service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Not working on PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took over my computer and ran tests to determine the problems. I left them with it and they let me know when they finished. The problem was fixed.

    I would recommend this to a friend
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