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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 4,095 reviews
  • Rated 5 out of 5 stars

    Crackerjack Tech Visit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent communicated regularly prior to his visit, came on time, was very helpful and accomplished his mission very efficiently. So helpful! Just what the doctor ordered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad printer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are awesome. Tech stuff gets more complicated every day, these folks keep up with all the changes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Troubleshooting repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second time Muiz from Geek Squad was to our home. As usual he did an excellent job. Was fast and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction Guaranteed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did an outstanding job of getting my laptop computer printer reinstalled. He also made sure that I would be able to print from my iPad. Outstanding work all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aziz was great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aziz was great. Solved the problem quickly and then answered a bunch of questions for me both about the printer and my computer. Asked him to come back and set up my laptop for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service technician very knowledgeable, reliable, polite and completed the repair in a timely efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer reinstall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed printer from computer and reinstalled so it would print in color. That fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so pleased with young man who came & got my printer fixed! Friendly, knowledgeable & did some things with my phone also!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very high tech and knew exactly what to do to correct our problems. Would highly recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my printer where others had failed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and thorough. I had called Geek Squad (India) several times snd the fix was not permanent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with my printer and the agent did a great job trouble shooting and getting it back and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my printer to print

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was very informative and was able to correct the issue, immediately. He was also kind to tolerate my silly aussie mix dog! Plus he arrived early!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my printer he did a great job. Was very personable, curtsey. Thanks for Great Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job as usual

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job as usual! Pre notification of delivery and on time and did everything expected and needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great IT service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave was extremely friendly, knowledgable and helpful. The visit was relatively painless and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent. Solved my problem completely. Very knowledgeable and easy to talk to. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem with the printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris worked hard to find the trouble with my printer. It was old and not fixable. Such a nice person tried fixing my printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah for Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected our computer to our new wireless printer. The process was more complicated than previous printers, which we connected ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. The technician explained everything as he got my printer to receive print commands from my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Restoring printer back online

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cain is an excellent technician. Any time we need help on our Total Tech plan, we will ask for him. We changed internet providers; printer had to be placed back online.

    I would recommend this to a friend
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