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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 4,095 reviews
  • Rated 5 out of 5 stars

    resolved printer issue and computer issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im super pleased wit all my interactions with the geek squad .They are friendly and know what they are doing im glad i subscribed to the service .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was great and figuring out the problem immediately and also provided education on troubleshooting for the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problem solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, problem fixed and printer usable again. knowledgeable and congenial geek person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks, Matt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MATT WAS GREAT! He set up a new laptop, printer and backed up my old laptop and desk top on a portable hard drive. Everything works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad troubleshooted my issue and quickly fixed my problem. No matter how easy the fox, they were excellent to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    only took a minute

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William fixed our printer in just a minute. small thing that we did not realize. very thankful to have someone who is so respectful and kind to your customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go printer !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly located the problem and showed my wife how to correct such in the future. A+ service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooted my printer May 3.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did their best to get our printer going. They were honest when they told us that the printer could not be repaired. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did everything quickly and more then I expected. The agent was also very professional. the Geek Squad agents always meet and go above and beyond my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing work!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave is amazing!!! Didn’t know the printer was not supported by Canon any longer…plus other great things..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my paper jam and showed me how to do it in future..very patient and informative..on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up new printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our new printer and also did a computer check and clean up. He was on time, professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lesson on my new printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad man was friendly, helpful to the max, couldn’t have gotten a better lesson on my new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    and a second trip

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting a new printer and getting it installed by Geek Squad there were some use issues which required them making a second trip -- all is well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was very informative in helping understand what was wrong with me trying to print from my double laser printer. I truly appreciated his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy over Geek's

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing that I could have done for myself and they are respectful to you and your home couldn't ask for better support from company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent found the problem quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my printer error. He was very professional, friendly and knowledgeable. I was very impressed with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad assistance.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time-frame, understood my concerns and solved the problem of getting my printer on-line to the laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star service with a smile.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not ask for better service ,the geek squad member explained things so we understood and made you feel that you mattered. You could tell he enjoyed his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me get new computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Adam chose a computer to fit my uses and brought it to me. I was VERY pleased with his attention to my needs.

    I would recommend this to a friend
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