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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 4,095 reviews
  • Rated 5 out of 5 stars

    printer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad fix my printer in no time at all , as well help me with my tv , they were so well manner and I was very please with both of them .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connor got me out of the problem I had gotten myself into and I had an 'Update' he clarified for me as well. I am grateful to the Geek Squad for the excellent help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope D.K. visits your house!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    D.K., the computer expert, was friendly and very talented. He fixed our printer software problem right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made a great determination!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came to check out my printer and determined it was not repairable. Then recommended a replacement for me to order. Which I did immediately!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Treated like a human and not an idiot!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice Geek guy who did not act like I was stupid. Very grateful and many thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Personal Tech Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very thorough. He completed the service very quickly. He answered all of my questions and displayed patience and courtesy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician Tim was professional and very helpful. He explained the procedures in layman’s terms. Tim is definitely an asset to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech figured out why my Canon printer wouldn't print color and got it working perfectly again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent is extremely. Knowledgeable, very professional. And very polite. It was a pleasure to do business.with him and Best Buy. Thank you for Tots Tech..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it hooked up for me quickly! Now i cant get it to work for me i will need to call again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problems.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was professional, personable, and helpful in resolving our computer problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are glad that we are members, the installers always do a good job and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helped with printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex helped me with my printer, got it back online and recommended a new HP serice for ink

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was over the top great! Made my understanding of computers at my 75 years a very very exceptional experience !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy that the technician came out and solved my printer problem. He explained it clearly. He was knowledgeable and courteous. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tended yo my issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. julie was on time, she communicated what she was doing. She fixed the issue in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Epson Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Epson Printer, not a TV. I had filled this out already. The Tech that came out was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issues fixed fast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was so very helpful and resolved my issue with professionalism and kindness!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very professional and extremely knowledgeable about the printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Membership is worth the money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowlegeable and very helpful. He resolved our issues in a very short time.

    I would recommend this to a friend
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