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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 4,095 reviews
  • Rated 5 out of 5 stars

    Fixed my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OLD TIMER LIKE ME IS NOT TOO COMPUTER SAVY, HE QUICKLY DIAGNOSE MY INK WAS VERY LOW AND SHOWED ME HOW I COULD QUICKLY CHECK IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixing Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler explained problem was quick and had recommendation for solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech and appliance supoort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very thankful for all my services from the Geek Squad. It truly is a Godsend to have them help you when situations arrive unexpectedly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you !!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and they got my new printer set up and running quickly. Very competent and knowledgable - we're lucky to have such wonderful help when we need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another good experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen from G S were very efficient and solved my computer problems, along with the ability to explain everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marianna Hinchman

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associates were very helpful and informative. I ended up buying a new printer and supplies based on their info.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    problem solved quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was able to solve the problem. very pleasant and professional person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my printer and explained what he did He also answered my questions about how to prevent the issue from recurring again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my new laptop and computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new laptop and connected it to my printer. I was so thankful to be spared the stress and frustration of doing it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad printer support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are knowledgeable and confident and care about customer needs. Very much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tremendous service to repair my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service with explanation of what was needed and what I could do if it happened again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    See above.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up my printer and connecting all devices! Wonderful personality and very clear explaining how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer wouldn’t print due to an ink cartridge malfunction. The Geek Squad was in and out in 5 minutes!! I am very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helpled me. and Wow it is fine now.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Printer was giving me problems, I needed help as the paper was not printing true. All print on one side and letters missing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys or gals are good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I purchased the tech support from Geek Squad! They are very knowledgeable polite and patient. I was impressed with their work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repaired!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent here and on time. Very nice and professional young man. Got our issues fixed and we are now back to normal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thanks!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, thank for your help, expertise & for teaching me how I can fix, in the future, if needed: this connectivity issue my printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    repaired copier problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    matthew was professional and polite i would reccommend him again for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiently restored printer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable - courteous - and efficient in getting things back to working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quicly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elizabeth was very thorough and patient . She rapidly resolved my computer/printer connection problem. It was a pleasure to have her input and advice.

    I would recommend this to a friend
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