Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 4,095 reviews
  • Rated 5 out of 5 stars

    A very efficient agent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew just what to do. He installed a new keyboard and mouse. In addition to this, he told me how to get to mail, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer options explanation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent explained why printer was not printing top line on any of my printouts. It was more of an educational issue than a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech is always great and does a wonderfulJob.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always extremo helpful when we have something go wrong. Love our tech! He is great, mindful and pleasant. But most of all - knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home Geek Squad Computer Assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent replies quickly when I call, and arranges a time to come. Fixes issue quickly and takes care of other little issues that have popped up in the meantime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Agent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to my house was amazing! I highly recommend the Geek Squad. Worth every penny. Hands down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed things quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took his time to look into the issue so everything can be setup correctly and working. Also, gave me tips on what to do if it happened again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for "total-tech".

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative did a great job diagnosing and ex- plaining...however, (no fault of his), I still will need a return for additional advice...thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad membership is a must for all customers.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all my eq purchases have been connected and ant problems were forthcoming with my geek squad & successfully put back into action.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgable Agent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was patient and made sure we had a good understanding of the printer before he left!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection conundrum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly, professional, and shared what he was finding, and fixing on my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleaned up my computer and it’s softwar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chapman listened to my requests to review my computer and its software and efficiently recovered content. He also installed recommended security software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer malfunctioning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech remedied my printer issues with ink and paper feed. In a few minutes. Working well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite — knew his job. -/Explained everything. Gave his number if an issue reoccurred

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great GEEK!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the knowledge and professionalism of the "geek" who assisted us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent straightened me out about the USB port on my new printer. It is not used for copying data or scanning to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help from Geek Squap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exce!!ent service by Z .He was very knowledgable and knew right away what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The problem resolved first time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect person and solution. Called same week appointment. Timely arrival and departure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad to help me with an important function to send a scan was with every Penny and more. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly resolved my issue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived when was told he would be there. Very helpful in explaining error and how to prevent in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael expended the necessary time and expertise to solve my printer problem.

    I would recommend this to a friend
Sponsored