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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 4,095 reviews
  • Rated 5 out of 5 stars

    great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service from the people they have working here. They can take over your computer to do all of the necessary problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam took very good care of all my needs with my computer and cell phone. Very knowledgeable, patient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad -Willis-always fixes the problem!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Willis has been to my home several times. He is knowledgeable, efficient, and courteous. He is never condescending to me because I am not tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great they brought the ink cartridges with them as I requested and installed them for me. Got my printer working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christy is the best. She knows what she's doing, explains it well, and is fast. I like having access to an expert when I need one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TG4GS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Geek Squad quickly and professionally diagnosed and resolved my printer malfunction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech works!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the in home service. It helps to understand what is going on and have a chance to ask questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly technician arrived on time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time. He was very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Tech!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the problems I was experiencing with my HP Printer. Also, assisted in a couple questions on iPhone. A professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have made the appointment with the geek squad technician sooner than I did. It was solved in the first and only visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transfer desk computer to laptop.. good job so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He done a great job..Transferring desk top to laptop.. So far so good..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed me how to install the new ink cartridges and even brought them with him. He was so patient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assessed printer and made necessary adjustments.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was knowledgeable, resoectful, friendly, very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKS Get Printer To Print!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sixto & Cesar know a lot more about printer issues than I do, and I am so glad that they were able to offer assistance. Thank you, A+++++++.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting HP Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshooted my printer. He was professional by explaining what he did and advised us every step of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh the geek guy is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Josh set up new laptop and got everything from the desktop onto it. Really outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fixed!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my printer/scanner quickly and efficiently,… Paul was great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Technician had printer functioning very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were through, rapidly resolved the issues and were reassuring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad solved my printer problem (clogged ink cartridge, needed new one) saving me a lot of time and stress!

    I would recommend this to a friend
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