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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 4,095 reviews
  • Rated 5 out of 5 stars

    Worked on computer printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very pleasant and tried very hard to help my problem and gave goo suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast WiFi Printer Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and polite. Set up our printer and trained us in short order. We love the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Greek Squad Tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was great. He solved my problems and was friendly. I’d use him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assessed my printer problem and made recommendations which led me to buy a new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    inform me on questions I had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was very helpful and knowledgeable.. He is a real asset to the team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Problem solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promp, Friendly,& efficient. As opposed to the on-line "service" in which I was mostly unable to understand the person on the phone due to her thick accent...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and very knowledgeable. Great job with minimum interruption of service. Printer fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a new DVR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very polite and patient checking all of my connections and setting up a new DVR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came out to look at my computer. He had to troubleshoot and found that things were working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience With Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my old TV on its way out Love the new TV Tech's had it set up in no time Were very informative & personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When U want something done & done right, Call Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent understood the problem and just breezed right thru getting it set up & running. Many Thanks for a job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my printer so it would print.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our printer and installed new ink cartridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery installation and haul away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and efficient. They were very couteous and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANKS FOR YOUR EXPERTISE!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS DIFFICULT FOR ME TO BE WITHOUT MY PRINTER! I APPRECIATE THE HELP!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer installed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are terrific. They are dependable and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent Patrick said I-needed a new router. Which was installed by my service and it now works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed computer and printer very quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was fantastic as usual and had my printer and computer up and running in no time. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Tech knowledgeable, very professional, punctional and took time to explain the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How to replace ink

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the service. I have nothing more to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can see true color again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made some changes to the settings and checked out the cartridges and got the colors much better for me.

    I would recommend this to a friend
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