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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek Squad solved my printer problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians are efficient, patient and very knowledgeable; they tell ONLY what I need or want to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What's a Router!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wierdly, my wireless printer was printing my neighbors pages. The geek squad installed a router and solved the problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was very knowageable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint I have with your service is IT TOOK SO LONG TO GET SOMEONE HERE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew exactly what to do.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was so knowledgeable, competent and considerate for an 85 year old who is stunted re technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer connected to new Internet service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the problem (new Internet service was not working with my WiFi printer). Also showed me how to solve the problem if it re-occurred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was great and I would love to get him as my geek every time I need help in the home!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Job on the Installing and linking my new Printer to my computer system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual with my interactions with Geek Squad, exceptional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fixed a printer issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad agent was outstanding. He diagnosed the problem quickly and solved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knows their business.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek guy was absolutely amazing and very quick. It was a totally pleasant time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to determine why our printer wouldn’t scan and quickly resolved the problem….all with a smile!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fred did a great job I would recommend him to everyone. He will even show you short cuts if you have a question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer information

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent gave us the exact reason why our printer would not work. Excellent knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Troubleshoot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time service. Knowledgeable about product needing troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clay was right on time and he helped me to under stand how to use my new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed by geek squad rep Barinia Williams

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative came on time with printer and installed and reviewed with us the use of the printer in a very reasonable time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solved the problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tyler from Geek squad solved our problem quickly.. very helpful and professional..and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased item OK. Software problem fixed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent researched my problem before he came to my home. He fixed it (a Linux problem) within five minutes. Great job, Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He had my computer going quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent was excellent in every way! Nobody could have done better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech saves the day!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great! He determined the issue and resolved it quickly. Great service! Geek

    I would recommend this to a friend
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