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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 4,095 reviews
  • Rated 5 out of 5 stars

    great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was able to fix my printer quickly! i appreciate the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad to rescue once more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent quickly identified the problem and fixed it. something I never would have thought of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was wonderful and showed me how to do it again plus more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer troubleshooting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very professional, thorough, and genuinely interested in getting my old printer working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek service and they fixed the problem with my laptop and cell phone not connecting to my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent paired my cell phone to my printer so I am very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was within the time range the appt was scheduled and very courteous looking into my printer issues and they were resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, cheerful, and fully prepared, and it was a remarkably pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me with my computer and my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was courteous and helpful. He leaves me instructions on how to solve problems myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting printer set up.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooting our printer/computer set up. Derek was very helpful and efficient. We’ll done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting with Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooting was handled, great service, the technician took his time to repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting audio sound system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim was very helpful, resourceful, and efficient when restoring the audio to our sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh did a great job setting the printer up. And did a good follow up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chaz to the rescue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to get my priner. Chaz was able to fix the canon. We were up in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my printers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding, best money we've spent. Super helpful. Greek Squad is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very professional and diagnosed the problem and explained the whys and how’s along the way

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek didn't resolve my problem, but at least it didn't cost me anything for his time. I did end up buying a new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Technician

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs are the best. I’ve been with them since 2006!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tech, who fixed the issue in a few minutes. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answered all my questions and he even turned on the light on top of the computer as he said there was not enough light

    I would recommend this to a friend
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