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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4094 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 4,094 reviews
  • Rated 4 out of 5 stars

    COULDNT FIX MY PRINTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT WAS CURTIOUS AND KNEW WHAT HE WAS DOING UNFORTUNATELY HE COULDNT FIX PRINTER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called to trouble shoot my printer and he was very thorough.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad fixed the printer issue quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and friendly. He identified the problem quickly and fixed the printer issue successfully. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Problem Resolved Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printing problem had to do with system updates missing on my computer. The problem was resolved quickly. Your staff members were polite and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Like it very much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not dislike anything about it. Great pooduct.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 4 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size, quality of printing, copy and scanning options.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Victor Cotto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man connected my printer and my computer to work tougher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Matt and partner were efficient, knowledgeable and fixed my printer problem in less than 10 minutes!!! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-Home service printer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very good in delivering and installing the item the item. They were professional and friendly and patiently explained the features on how to use it after they set it up for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed printer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were early! Very professional. Even though I'm an old lady, they answered my many questions so I could understand the answers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John did an excellent job, quickly and explained what he was doing. Great Job!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad got my printer working quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my printer to work on both computers! I can print from my laptop from anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad saved the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was such a pro! I was about to throw the printer in the trash and he saved the day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job every time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent always does a great job every time she comes out to service my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My G-sqaud :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G-squad was perfect. The problem was with a Mack and a printer not printing from the Mac. They solved the problem within minutes and took their time explaining what the issue was and what to look for if it happened again. I highly recommend these folks.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad got my HP printer working again !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our bedroom TV would come on but we could not get any channels. Geek Squad did something with the receiver box and got it working again! Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Low-Cost Printer Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a low-cost printer to replace my old one. The salesman made a good recommendation and the printer works properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squat work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon arrival and knowing the problem first hand the geek tech. solved the problem with no problems rother issues. I will recommend The Geek Squad to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop and Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great time in reviews of problem,knows window's completely. Used wrap up to go over problems found and fixs

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad solved my printer issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved the problem of my printer not connecting to my Chromebook.

    I would recommend this to a friend
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