Customer Ratings & Reviews
- SKU:
- 6517830
Customer reviews
Rating 4.7 out of 5 stars with 4095 reviews
(4,095 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, very knowledgeable. Fixed my problem right away. Very professional and courteous.
I would recommend this to a friendRated 3 out of 5 stars
Repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came to my home to repair an issue that was due from an update done when I brought my computer to the in store service. They made several attempts to repair thought I needed a new Wifi, which the sold me. that wasnt the issue but eventually did a patch fix.
I would recommend this to a friendRated 5 out of 5 stars
Printer again available - in a very short time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As in the first two Geek Squads (in the last 5 months), Agent Eric was extremely helpful ... got me back in the electronic world. I use my computer OFTEN: spend hours per day browsing; reading my hundreds of e-mails!; searching for information on items to buy; looking up actors/old movies/books; listening to my music list; playing Solitaire or Mahjong ... so when it doesn't work I have VERY serious withdrawal! :) Appreciate that Best Buy and the Geek Squad are available!
I would recommend this to a friendRated 4 out of 5 stars
The geek squad have expertise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad technicians were absolutely outstanding. Within 30 minutes they had my computer and printer, realigned and working well.
I would recommend this to a friendRated 5 out of 5 stars
Dan worked quickly and efficiently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dan solved our printer issue by updating printer driver and checked that it was working properly
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my printer issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to figure out what was happening and fix my issue quickly and effectively. He gave me good advice with my questions and was very courteous.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
geek squad got my printer to work again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent made an update on my printer after my wifi was changed allowing it to work
I would recommend this to a friend - Pros mentioned:Repair speed
Rated 5 out of 5 stars
Geek Squad to the rescue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gentlemen had printer fixed inless than 10 minutes. Never thoughtof doing a factory reset. LOL
I would recommend this to a friend Rated 5 out of 5 stars
Trouble shooting the printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alex and Austin did a great job, very informative, and knowledgeable of the customer needs.
I would recommend this to a friendRated 5 out of 5 stars
Great new multi-function printer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I woud go crazy withut Geek Squad techs to help me! They know so much!!!
I would recommend this to a friendRated 5 out of 5 stars
Geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent trouble shot my computer and determined problem. Made recommendations and corrected problem.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zell and Jose where awesome! Very knowledgeable, pleasant to work with, went above and beyond my expectations…
I would recommend this to a friend Rated 5 out of 5 stars
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.helped me figure out problem with printer- thank you. Always right there to help, knowledgeable and efficient.
I would recommend this to a friendRated 5 out of 5 stars
associate understood the problem w/computer & fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.His service was very clear and he finished in record time explaining along the way
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Help with my NEW printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was very knowledgeable about the printer new how to fix it and do what was needed…..
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Microsoft 365 software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed Microsoft 365 on my new laptop and I didn't have to do a thing. Loved it!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad resolved printer problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech quickly resolved my problem to my satisfaction
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Installer Showed Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was on time, showed up and took care of the problem. He found out why I could not install the printer because the directions did not state the initial steps of removing some internal packaging.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
the job was done well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent coordinated the printer and computer to the point where the printer would print what was desired.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad got printers & desktops working again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Alan was excellent… cordial, pleasant and willing to answer questions.
I would recommend this to a friend