Customer Ratings & Reviews
- SKU:
- 6517830
Customer reviews
Rating 4.7 out of 5 stars with 4095 reviews
(4,095 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Changing Internet providers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent connected TV to new internet and connected all my devices. Awesome job!
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad - Paul and Jordan were excellent. Hook my printer up perfectly. Both were very professional
I would recommend this to a friend Rated 5 out of 5 stars
Fixed my air printer issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians discovered that the failure of my Canon printer was a weak WiFi signal not a printer problem. They were efficient and pleasant to work with.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Printer connected to home Wi-Fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a great job in trouble shooting and connecting our new printer to our home Wi-Fi.
I would recommend this to a friend Rated 5 out of 5 stars
Very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was helpful, punctual, and informative. Wil recommend him
I would recommend this to a friendRated 5 out of 5 stars
Great support provided the Geek Squad'
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very knowledgeable and was able to solve the issue I had regarding my new HP Smart Tank 6001.
I would recommend this to a friend- Pros mentioned:Printer performance
Rated 5 out of 5 stars
Fixed my printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and friendly individual. Fixed the problem and how I could if it happened again.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A member of the Geek Squad installed my printer and it works fine. I like it very much!
I would recommend this to a friend Rated 5 out of 5 stars
Technology nightmare OVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service person, Leo, was skilled, polite and fixed my problem. I will definitely recommend the Geek Squad!
I would recommend this to a friend- Pros mentioned:Repair speed
Rated 5 out of 5 stars
Geek squad setup printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt timely service, solved the situation completely in a very short time. Very knowledgeable
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Resolved All of Our TechnologyProblems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tim Bond was friendly, customer-focused, helpful, outstanding troubleshooter, and professionally competent in resolving our technology issues! Best Buy is fortunate to have such a awesome Geek Squad member reinforcing their high quality service reputation! We are grateful for his service call!
I would recommend this to a friend- Pros mentioned:Printer performance
Rated 5 out of 5 stars
Wireless printer up and running.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent resolved my printer problems and got me back in business. Thanks.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
geek squad agent was very knowledgeable & helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected my printer to the new cspectrum wifi.
I would recommend this to a friend Rated 5 out of 5 stars
Love the printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This HP replaces another HP we have had for 12 years
I would recommend this to a friendRated 5 out of 5 stars
Geek Squa is wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came on time and put my printer back on line. Was very polite and as usual does an excellent job.
I would recommend this to a friend- Pros mentioned:Printer performance
Rated 5 out of 5 stars
Technically Challenged individual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Technician updated my printing capabilities and made sure it was set up properly.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Dell-Inspiron Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just love our new Dell. So very easy to use. Our old Dell was 8 years old with no problems and decided to buy another Dell. Happy we did!
I would recommend this to a friendRated 5 out of 5 stars
Printer ink replacement stopped all printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep was nice, easy going, and solved the tech support issue I was having - getting me back to work. I learned that computer printer companies code their ink cartridges to match their printers... thus forcing customers to only buy their ink cartridges (their printer won't recognize any other printer ink cartridge).
I would recommend this to a friendRated 5 out of 5 stars
Printer finally functional in May 2023(bought Feb)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Eric Pulley did a great job in getting my printer working, since purchase in Feb 2023...we appreciate his dedicated efforts, and will keep all advised, if it stops functioning or loses its link to the computer. Geek Manager Jordan at Best Buy, Independence also assisted in answering questions to provide amplifying information regarding the printer hook-up - many tks, Brian B
I would recommend this to a friendRated 5 out of 5 stars
Quality Problem Solving
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellant service at our own home. Representatives were professional and knowledgeable
I would recommend this to a friend