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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 4,095 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    I would highly recommend the geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evan installed my printer in a quick and professional manner. He also explained the basics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas was very helpful and new what he was doing. Also on tome when he said he would be here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad computer rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep did a great job fixing two issues - he was timely on arriving and was able to resolve the issues and an appropriate amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent came to my house and fixed and explained the problem

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Gerk Squad goot my printer going.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent discovered the problem quickly and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my WiFi connections to printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dominic did a great job in trouble shooting my WiFi connection to my printers. He was very professional & knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb was fantastic! If possible, I would give him a “10”.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saves the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tayo was able to find the problem and get my laptop working again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad reinstalled printer again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer working again. Yea! Do not know why printer would not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents hooked up my printer to the computer software quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Miranda

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with my printers connecting with desktop. I was so happy when they began working !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great and has never let me down!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent did a great job, was understanding and fixed my printer dilemma! I am appreciative of his good work and the knowledge of all of your agents!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Able to print again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to solve my printing problems and do some cleanup on my PC.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer & scanner works fine - Thank you Cassey

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer & scanner now works fine thank you Casey- you did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Repaired Phone & Printer Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone and Printer now working well thanks to Eric in Geek Squad Home Care

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was very knowledgeable and able to get us up in running in no time. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent home service from Robert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert is THE BEST! Don't know what I'd do without him!

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Troubleshooting my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem was resolved quickly & in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my printer going again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel was terrific ... He got to the bottom of my problem fairly quickly and gave me some very good advice as to how to maintain my printer working consistently. He was timely and respectful in every way I would highly recommend him ! Thank you Joel !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more troubles with my printer thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent was on time and solved my printer problem pretty quickly. Extremely helpful guy a pleasure to deal with.

    I would recommend this to a friend
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