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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 4,095 reviews
  • Rated 4 out of 5 stars

    Brother printet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with printer. Sometimes difficult to load paper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eliminate Viruses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work and quick solutions. Removed a virus and fixed website connections in my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad addressed my TV and computer needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technical Representative was competent, polite, and addressed my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad did a great job on printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my printer in a very short time and explaining it's operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer problem was resolved and he had time to run software to clean up my wife's and my computers and checked out our mesh system while he was here. I just today strongly recommended to someone having computer problems that he sign up for your annual service. He will do so, being quite impressed with the services you have rendered me over the years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person understood my printer issue and fixed it very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Geek squad repaired the printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech quickly repaired printer and we were back in business

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Temporary Repair of problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wireless printer has been disconected from computer for several months. This was fixed and was helped to establish contact again with internet service provider and major programing provider. Fix lasted about 2-3 weeks. again conectiongone between coputer and printer and the reverse. I do not know if it is something I did and/ora problem with the tools and system

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    connected the printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of connecting the printer to my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job trouble shooting and figured out the problem i was having with my printer.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    The agent was able to connect my printer quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect my printer to my wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    I dont understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reconnected my printer and improved print quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleared up a printer problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly identified the problem and clarified it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad fixed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Got my printer working just fine. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assessed the problem right away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The teck arrived right on time. He assessed the problem as the printer was not receiving the internet signal. He reached to the back of the printer and touched a button I had not seen before and the problem was fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ready to use quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with geek Squad. Came to house to help with printer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad fixed my printer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician knew what the problem was and fixed my printer quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replace your printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent visited my home to inspect my printer. He easily diagnosed the problem and solution - return the printer and replace it with the same model. Saved me hours of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed problem with replacement of ink in printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provided terrific support for problem with replacing ink in Canon printer.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    geek Squad set up my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent successfully set up my printer and reviewed the operations.

    I would recommend this to a friend
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