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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 4,095 reviews
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, he took the time to educate me on how to fix the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Printer Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great checking everything that it possibly and solved the problem. He showed me the problem and how to deal with it; the tech arrived on time and he definetly knew his computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad members came to my home. They were extremely helpful and friendly. Printer issue resolved in minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents solved my problem; there's no more to say..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was here for over an hour and knew exactly what he was doing even though it wasn't easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad fixed our printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job...out printer works great now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to downsize my color printer and this printer full fillled all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    Hooked up my printeers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and explainded the system.My printers are working

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad agent was very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician connected 2 computers to existing printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worked to solve my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are very knowledgeable, and professional. They are very helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the printer quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were great, on time and solved the problem so we could print out our taxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech is worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech is more than worth the annual charge. I had an issue with my desktop and my laptop. I was able to take into Best Buy to have the issues resolved at no charge. Also there was an issue with my monitors switching between my Mac and windows PC. A technician came to the house and with 30 minutes he had my issue resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek people never disappoint us. They know what their doing and the always do an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    granddaughter fixed the printer so your service was not used but canceled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer not working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris, called to let me know he was going to be early. Problem resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Problem fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knew how to fix the problem and he fixed it. Arrived on time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek representative did an excellent job was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took agent 20 minutes to solve printer problem,expensive service call

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician fixed my printer problem, would use service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Copier/Printer Fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my printer and now I don’t have to purchase a new one !

    I would recommend this to a friend
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