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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek Squad work on my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was polite, and took time to examine my printer, explaining what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 4 out of 5 stars

    Geek Squad solved printer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem: Printer not working. Help over phone did not work. Agent who came here solved the problem very quickly. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Our issue was resolved. Thank you so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and SO helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek person called and said he could be a little early if that worked for me and it did. He came in and fixed my printer problem. He was GREAT!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Assistance with Printer was Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boyd, the technician that worked on our printer, was outstanding. I would highly recommend him to anyone who wants assistance with printer installation assistance or any problems with a printer. He was on time, very professional, and effectively explained everything that he did.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new bluetooth printer synced with two iPads

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Scanner problem fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional, informational, on time. Corrected the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to connect printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repairmen were patient with a very old computer to connect with printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad de-mystifies 'HP Smart' !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loren explained the confusing and annoying 'HP SMART' gyrations to use my hp printer. We'll soon know if it lasts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy screws UP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tried to repair our printer,we needed a new one.I am not happy with your new policy concerning the contract with BestBuy,will cancel when renewal comes due!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician updated driver(s) for my printer. My stress is gone.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad was on time and fixed everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent synced my printer to my computer quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent immediately recognized the problem and fixed it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding people good workers very well educated.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Set up my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech helped get my printer going. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has the best techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my printer & in addition helped me set up backup battery & speaker system. Geek Squad is awesome & now my home computer system is complete & up & running!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    fixed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was on time and did an excellent job fixing my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My eyesight was such that I couldn't tell what the signs were on the readout, the Tech was great and showed me where and what they were, now it's easy to use. The Tech was great as they usually are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair Tech was very friendly and did the work. Also look at a second item and tune it in properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fax machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was very helpful and nice but could not find any problems

    I would recommend this to a friend
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