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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 4,095 reviews
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had back up equipment ready to go if the repair went south.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY SCANNER.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY WERE FRIENDLY, MET MY EXPECTATIONS OF INSTALLING HP SCANNER ON MY DESK TOP. HEY ALSO ASKED IF I NEEDED ANYTHING ELSE. I WOULD RECOMMEND THEM .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very pleasant and very knowledgeable concerning my printer set-up issue. Project was completed in in a timely manner. Highly recommend the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bad printer now good printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my printer back up and working as good as new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure working with Andrew, he did a great job resolving the issue I was having with my printer, I have also scheduled another appointment with him to install a camera for my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came were extremely polite, friendly, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer connectivity problems corrected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent on time, friendly and knowledgeable. Job timely and well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Means Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service is excellent and definitely worth the money. Appointments are easy to request and usually the same day or next day. The technicians are knowledgeable and efficient. Every step they take is explained and every question answered,.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, friendly, knowledgeable, professional

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    Geek Squad fixed my printer quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent fixed my printer problem quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Printer performance

    Rated 5 out of 5 stars

    HP awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the printer and it is easy to print scan copy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thry were great they knowed what they were doing! I'll call them anytime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad worth their weight.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad from the GEEK squad was great. Pleasant, explained what he was doing, why it wasn't working. Took him 15 mins. Would recommend him to anyone looking for PC help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needing help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set up our new printer to be able to communicate with both of our computer. I really appreciate the Geek Squad as I am not very tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician Genc Brooks has helped me wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your agent have done a great job with my computer everything worked now perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new refrigerator. We have a small space for it , thus our choices were limited. We had one picked out from the Best Buy web site. The Best Buy sales rep showed us other possibilities, He made sure we had a fit and handled the purchase in a very professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad fixed our printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and quickly corrected the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ask for Andrew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was the Geek Squad tech guy who showed up to troubleshoot my printer problems. He arrived on time, and was courteous and knowledgeable. He was patient with all my questions, had some helpful suggestions, and tried everything he could to fix the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed me a few things I Didn’t know that might help in the future when my printer acts up. Nice person!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved our HP Printer issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bradley Bennett, came out to check out the problems we were having with our HP Printer that we had purchased back in January 2023 with 2 Mac Book Air's. He was wonderful, took the time to listen and truly spent the time to figure out what the issue was...and he got it done!

    I would recommend this to a friend
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