Customer Ratings & Reviews

The technician was fabulous! He corrected the printer problem and went on to clean up some software issues from my computer to avoid future problems. Thank you!!!

Jim from the Geek squad came out on two occasions to trouble shoot and set up new computer and printer and coordinate all data from all devices. He was absolutely amazing, patient, and respectful. He worked very hard at getting things right.

Tech was friendly and efficient. Quickly identified issue and fixed the problem. He explained what was causing problem and told me what he was doing as he fixed the printer. I appreciate that!

Very professional and knowlegable technician came to fix the problem.

Computer issues believe it is software problem with com. puter ob

They were great help us with our printer issue Very quick at setting it up Second time we used the Geek Squad

Jose was Great, like always. Fixed the issue ,that was not fixed from a previous visit by other techs.AND had to pay $80.00 .AND I am in the Program. Go Figure!!

Enabled lap top to print and checked universal remotes

Thank you for going the extra mile all around. Very knowledgeable friendly and informative a pay raise or tipping these guys should be recommended or in place

Daniel&2 nd guy servicedHP printer. Got the problem solved. Very knowledgable, friendly& helpful when ask questoons about problem.

I have a working printer that needs lubrication. On August 7, 2025, I called Best Buy to see if they did that service. The Service Appointment Representative said that they did and I needed to make an appointment for in home service. They told me that I needed to first download an app to my computer to give them access to the computer, pay a $40+ fee for the service and then I would then be transferred to the person that would do the service or make an appointment. The next representative got on my computer online and started changing drivers. I told the person to stop doing that because I had no problem with software. I wanted lubrication maintenance on my printer. They said they would schedule an appointment for Sep 2 and the upfront fee was $136.55. I paid the fee and the appointment was made. I did all the prep for the appointment as instructed and when the service person called to inform me they were on the way, I asked them what service they planned to perform for me. They said they were installing a printer. I said no, that is not what I scheduled the appointment for. I scheduled it for Lubrication maintenance. They said they do not perform that service. So, they cancelled the appointment and said they would refund the money. I got a notice of the cancelation and the refund, but when I checked the amount of the refund, it was $0.00. So I had to call the appointment people again to get the correct refund started. I won't know for several days if the refund actually goes through. The person that was scheduled to perform my service appeared to be a very polite and knowledgeable person except for issuing refunds. The person that actually got the correct refund started appeared to know his job. However, the people making the appointments do not seem to have a clue to what service people are asking for and for what service Best Buy supplies. I wasted a very large amount of time on this entire process and I still have a printer that needs service. I will not be going down this avenue for service in the future.

After GEEK SQUAD arrived he didn’t take him 15 minutes to find the problem very professional and personable

Khai wasVery professional and knowledgeable, Extremely helpful!

After several frustrating attempts to try to schedule and resolve the problem a very nice young man showed up and resolved the problem.

the Agent, Jonathan Campbell, showed me the correct button to enter so my printer would print again. I wouldn't know what to do without the Geek Squad and Jonathan.

Thank you for your polite and professional services on the printer in need of repair. It is necessary for a group of technicians like yourselves to get me through on these types of equipment. Take Care.

My tech was Brice. He was very polite and friendly. Very, very helpful. He explained everything to me and didn’t treat me like an idiot because of my lack of technology. I would definitely want him again if I have any future problems.

Brys Brastad did an outstanding job as he thoroughly examined the issue with our copy machine and patiently explained to us what we needed to know about it.

I had trouble with my printer and they helped me do it right. Excellent service, I would highly reccomend them to any one who has a problem with electronics

The agent tried to find the problem with the connection between my computer and printer. HP wasn’t available on line so he did the next best thing. My ISP isn’t very reliable but I am moving soon so am not going to go any further until after I move.