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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 4,095 reviews
  • Rated 5 out of 5 stars

    Need help hire The Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service made me happy when they extended my signal through out the house. I was elated on how their people are so well informed on what I needed done. Thank You !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to have an appointment within a couple of days. The technician was prompt, knowledgeable, and helped me without making me feel stupid. It was worth every penny,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech support helped fix problem with printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew tech support explained and showed me what I was doing wrong. He was kind, friendly and very knowledgeable and gave me a lot of information and helpful hits. Excellent at what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unsure; to confident, 10 out of 10 THANKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The poor agent watched me run around and look for printer ink, helped me understand the language so i knew how to be prepared next time money so well spent!! Thanks the old one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer connection resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived earlier than and went right to work. The agent didn't find any virus on my computer. The agent was able to resolve the connection to the printer. The agent did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fix.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn Keily is the best. He can explain things in a way that I can understand and he gives me confidence .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was not able to prevent printer from always printing test pages when we print greeting cards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech provider was knowledgeable and very helpful. I was able to be seen earlier than scheduled and he provided recommendations and rescheduled a follow up once a part comes in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my printer! Prompt and efficient service with a smile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, efficient, friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to our home was super good. He fixed the problem immediately and dealt with a few other issues to clean up our computer and improve its' performance. Great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is awesome I love the service I get from them There always so helpful and cuorteous Pleasure to work with Drew the IT tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase and excellent customer service by Geek squad1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, great service. Geek IT specialist was on time. He answer all my questions and it was very kind to my brother who was purchasing the laptop and printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Best Buy agent solved it in 20 minutes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The trouble with my printer/scanner was diagnosed quickly, and remedied, within a 20-minute visit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    G.S. resolved problem with the scanner function.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians were able to trouble shoot my issues and get my printer to scan properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Using my 3-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me learn how to scan on my printer and also assisted me with tips on how to save ink when printing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job ÀààaaaaaaaaaaaaaaaaaAAssdeweeddeeeeeeeeee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer connection problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was prompt and courteous. Performed tasks requested with professional efficiency. Adhered to all safety protocols which was welcome. Answered all questions promptly and with an answer understandable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are awesome. Timely, knowledgeable and awesome customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great service provided.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desmond did a great job in troubleshooting my printer and giving me recommendations for a replacement. Brandon was very thorough in setting up and explaining my new printer.

    I would recommend this to a friend
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