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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 4,095 reviews
  • Rated 5 out of 5 stars

    Great service !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and knowledgeable and 100 percent fix. highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was aware of the problem right away and knew what to tell me why it was doing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Shad was very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Shad did an excellent job. Came back once my laptop had been cleaned and reconnected my printer. also asked me if there was anything else he could help me with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my printer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional Did a great job explaining things to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to go with Geek squad help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech found the problem and fixed it. It was quick to find the problem and the tech had was was needed to fix it. Yeah!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with computer issues and my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech is worth it! They comebout within a couple days if you have it. They have helped me with many computer issues!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to have printer running again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to fix over phone but was very happy with the serviceman who came over

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agent installed my new printer very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent found my printer could not be repaired and helped me find a replacement and helped us install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my laptop and printer to communicat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and on point. Agent Brendan was great. Would refer him and will request him if I need help in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with quick and effective improvement to my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech tjitiugh checking printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very thorough checking my printer issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent did a complete check and printer install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked my printer and due to age suggested a new one which I then bought from Best Buy and he came back and installed it setting up my i Mac and Apple laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    connie

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, on time for appointment, explained his troubleshooting as he went along

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DoloresFox

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to quickly resolve issue with keyboard and provide cable to resolve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problems

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and non judgemental. Solved the problem and gave other helpful information

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service form Geoff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goeff was great!! Would strongly recommend. he was prompt, knowledgeable, professional and friendly. What more could you ask for?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made my printer and W10 work together again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent called ahead for arrival time, arrived on time. Was polite, understood the situation, and got my printer and Windows 10 working together properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad checked out old printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned our old printer before telling me it was shot and needed a new one. Also checked something else but don't remember what it was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent troubleshooted and fixed my printer/fax

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took care of a problem I was having getting my phone to take calls rather than going immediately to fax.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Richard PanKanin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful with my problem. If ever I have a problem I will ask for him

    I would recommend this to a friend
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