Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer issues.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad once again was wonderful and helped me with my printer issues. Worth every penny paid for them and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful and a pleasure to work with. He was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoted my printer and connected it to my c

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad has been so helpful every time i needed them. They have beve part of my family. I treasure them ! Thank you so much !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best computer fixes!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Patrick and John were friendly, were both experts and quick in solving our problems. Would not hesitate to use them again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Canon Printer Onsite Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent, Daniel, deserves a 5 Star Rating. The less than perfect rating is due to the time it took to get an appointment date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer/Computer Set Up was done Quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service was great, as it has always been, since my first and many additional purchases from Best Buy over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service agent setup my HP printer Did a very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed my Printer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took a look at my printer, and trouble shooted it. Very polite, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came and put my washer and dryer in did a fantastic job thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technical Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professionals. Geek Squad always takes care of my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and painless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well we are pleased. We would definitely use this geek again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reinstalled the Printer driver.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to identify the problem with the driver and I was able to print.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my printer in minutes!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Tech was excellent. Really knew what to do. Solved problems within minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squard installed my new tv.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and mounted it on the wall. They were very professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    user issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and explained why and how to correct my issue with printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soft ware problem; not unusual for me.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young man ask the problem, and corrected it. Referencing the photo request; I have no phone, so can't accommodate that item. Sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent in-home repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and personable technician who was not only able to resolve the issue, but could explain what had caused it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of multiple computer and printer problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repaired printer problems, backup problem. Explained what he did so I could understand what the problem was. Nice, polite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fixed printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a good job but disconnected our Sonos system in the process, and he did not appear to be very learned in the system. It took him a while, but he did eventually fix the printer and get Sonos up and running again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech coming to home.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very nice and professional. He gave me his card if any further issues.

    I would recommend this to a friend
Sponsored