Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 4,095 reviews
  • Rated 5 out of 5 stars

    Efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ron diagnosed our problem and helped us make the decisions to solve them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Agents

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents ( Ian & ??) took care of our printer problem. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. DeAndrea Miller, geek squad tech repaired the

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent thoroughly examined the printer to evaluate the problem. He located the program, rectified it and informed me ink cartridges needed to also be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did the best he could

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent got the printer working but it would not print with colored ink. Only blk. He said it is a faulty printer even though I hardly used it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were efficient and thoroughly tested the printers and computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees who came to my house did a good job in a timely manner. I appreciate their help. Bonita Benson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service, fast , friendly tech.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very through service. walked us in detail to what all was being done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Technician-Long Scheduling Time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the tech person arrived he did a great job. But it took almost 2 weeks before you could schedule a home visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my printer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very helpful in setting up my printer, connecting to my devices, and making the effort to show me how it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remotely set up my new printer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent(s) patiently helped to remotely set up my new Canon printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Efficient!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brett was fantastic! Good communication, prompt and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NO TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT JOB VERY GOOD INFO AND SERVICE WAS EXCELLENT. TECHNICIAN WAS THORUGH

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my printer problem with ease !!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad member was terrific . He found the problem quickly and solved it promptly . A quality member of your team !! A VERY well done .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Printer and installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer was delivered in excellent condition. and the Geek guy excellently installed the printer. Good job in all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful and friendly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my printer, showed me ways to use it and helped with my Wi-Fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgeable, efficient, and very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very patient representative

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep was very patient and helped me set up my printer and explained the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they checked out our older (3-4 years old) printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any of our interactions with the Geek squad have been positive. Please send these request earlier so we can be more specific in our comments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Person came to fix my Laptop &Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD PERSON Came to Fix My Laptop and Printer Problem . HE WAS VERY NICE AND HELPFUL, I Would Recommend GEEK Squad To Others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got printer working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great and answered multiple unrelated questions. The best.

    I would recommend this to a friend
Sponsored