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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek fixed my computer and printer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with excellent service and the patience for me questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Improvement needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done satisfactorily, but making myself available for an entire day (12 hours for your 12 hour “window”, is hard to accomplish. I was told that on the day before I’d get a more exact time frame, but that never happened. Also, I took out a Best Buy membership that day, when they were here, but paying for it involved a lot of complications. Things did not go smoothly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    set up new laptop and hooked up printer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, very helpful and knowledgeable. Great Geek!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer srevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Polite, timely, and knowledgeable. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issue was checked and completed by agent Suggested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I trust the Geek Squad to solve my pc problems.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best help when you can’t solve a problem and must use your computer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Reign

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member was very knowledgeable and also charming. All in all a delightful experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Geek Squad folks. They are fast and accurate to install my printer drivers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooting connecting laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent completed the trouble shooting connecting my laptop with my printer quickly. He was very polite and caring! Excellent Service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional pleasant thorough considerate knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help and pleasant helper, wish I had called earlier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discovered that my computer and printer would not talk to each other and the problem was the printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He fixed my printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was knowledgeable and explained everything in details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't remember his name.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked my new laptop to my printer. He also did something with my new laptop and my internet server. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for the help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice young man. We love geek squad and use them as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality of service. Period. Diagnosis was immediate and problem solved in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, professional, knowledgeable and efficient Geek Squad team member. Problem fixed within a few minutes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Undependable Scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduling was a disaster--the appointment was rescheduled 3 times without prior notice, and I had to initiate a call. When it finally happened, the service was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up and running thanks to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad got me up and going VERY fast. They have always been there when i have needed them. Can not do without Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Success with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best service. Agents via phone and an agent in person. Perseverance and success. I am appreciative.

    I would recommend this to a friend
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