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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek Squad reconnected my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward was able to connect my printer in no time. He was very professional, knowledgeable and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent checked my fax printer and helped me with issues related to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terri

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team taking care of our network is great! Prompt, courteous and most of all knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I bought a new printer/scanner/ fax machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matthew was very helpful, Knowledgeable, & polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan was very quick to identify the problem I was having with my printer He was very polite and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Employee!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was awesome, he fixed all my issues. He deserves to be recognized.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gentlemen who came to the house were good .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that came to my house were on time and didn't have to do anything but turn my printer on and it worked. As far as I am concerned I do not know why I am paying for the Geek Squard annually when they could not help me by phone and then I had to pay up front $179,00 for them to come to my house.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed Printer issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric did a great job getting our printer back in service. He also gave us additional information whcih was very helpfull!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good jog.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my printer and my sound bar. He found my files and folders on my e-mail page.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got my printer working

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful and explained everything thoroughly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was respectful, friendly, knowledgeable, and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    After resetting my printer I was able to print

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset my printer so that I was able to print from my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thanks for helping us get back up and running . A printer is required in our everyday computer usage, Adam did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old and In with the new Printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trouble shooting my HP printer it was not fixable so I purchased a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice to gamer.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price great, was able to use by handicapped person including set-up and using to play games of CD or DVD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had three different Geek Squad members come out to our house. We enjoyed each one. Very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with printer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great! Knowledgeable and prompt!! Will definitely use tech support again if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Captain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job. Very knowledged about a tv. He was very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad improved my printer,and computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent not only got my printer going well but he made my computer more user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Jeremy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy is very helpful and arrived when he said he would. I appreciate getting service at my home.

    I would recommend this to a friend
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