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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 4,095 reviews
  • Rated 5 out of 5 stars

    Hock up new printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, very happy! !!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service on our printers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He's wonderful and such a great guy. Solved the problems of both printers and made sure we understood everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice and was able to fix the printer issue in less than 15 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Print issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents trouble shot the printer for two sided printing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Going on Future!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn't done anything yet. I'm going on his word. He said they can fix it, I have no reason why he won't be ridht!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does great work. Offered ideas to think on to improve printer issues----new laptok or chrome book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent accomplished all that I wanted him to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed printer communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Solved the problem. Arrived on time and went straight into the problem. Even helped with the router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad saves the day again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always so helpful. I think the computer and printer have a mind of their own sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved the problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUPER JOB!!!! Solved problem first time!!!! Rebekah Underwood has helped us sooooooooo Much!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer scanner fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew right away the cause of the problem. Explained what caused the problem then showed me what to do next time this occurs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super helpful geek squad agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was kind, respectful, and knowledgeable. It is Geek Squad members like him why i keep the membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer to pc communications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer to PC communication problem was fixed in less than 15 minutes. They answered all questions completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Branson / Geek Squad Specialist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional GEEK squad personnel and employees in the other part of the store,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Informative and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was courteous and quickly fixed what I needed and showed me how to use it thanks for geek squad help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A JOB WELL DONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A REAL GENTLEMAN AND HE KNEW WHAT HE WAS DOING GREAT JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent determined that the old printer was beyond repair and recommended a different printer and ordered it for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help! We are here for you!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate all the times they have helped me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I had a member of the Geek Squad over to my home to find out what is wrong with my printer not reading my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This agent is the best Geek Squad tech you have -- knowledgeable, efficient, articulate -- couldn't be better.

    I would recommend this to a friend
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