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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 4,095 reviews
  • Rated 5 out of 5 stars

    TV delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert installation,friendly,neat , and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The greek squard was very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent help me with my computer, and told me what I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job of installing my TV. He arrived on time and was very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad figured out my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek swuad agent came in and wuickly solved the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very nice when they come to your home. I think it is above what you should ask for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew their printers and helped me print after 3 weeks of frustration with HP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job in a timely fashon. 10 remaing words makes me not want to help again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Envy Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Antonio went above and beyond to fix my printer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was extremely knowledgeable of my printer. Gave recommendations of type of printer that would suit my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have asked for a better tech. There were some problems but he worked to find the solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolve my issues from my computer and my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome services as always from you all. This was the best me present

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was okay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel the person speaking to me on the phone wasn't as knowledgeable as other technicians on the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent is knowledgeable and easy to deal with. She helped me fixed the problem in my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubleshooted my printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshooted my printer and patiently explained what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer troubleshooting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel Griffis was great. Very knowledgeable and confidence inspiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad arrived and within minutes had me all setbup. He is a terrific young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp copier connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected my hp copier....great job done well....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt of Geek Squad is AMAZING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt is incredible. He can fix anything and explain anything! Even to me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friend and knowable They do anything ask from them I greatly appreciate the service from Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Owen was professional, kind, and patient. He did an excellent job.

    I would recommend this to a friend
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