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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4095 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and connectivity features of Printer Troubleshooting, noting that it quickly gets their printer working and resolves connectivity issues. Customers also appreciate how it makes printing and scanning easier, helps with setup, and provides accurate problem resolution. However, some customers have reported issues with repairability, with some agents stating that certain printers are not fixable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 4,095 reviews
  • Rated 5 out of 5 stars

    Geek squd agent resoved computer/printr problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and resolved all our problems. Highly recomend her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was able to get the printer working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tec was very knowledgeable and was able to get the job done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the two gentlemen that resolved my printer issue. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, fast and experienced and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy tech so helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leann was very experienced and was able to settle all issues I was having problems with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job in diagnosing and fixing my printer problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service as always am very happy to have Best Buy to lean on Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with printer and computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer would not connect. Also re-established ability to use scanner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and efficient . also gave me info for future ink purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem fixed in 5 minutes and the guy was nice enough to not make me feel stupid. ( smile).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my printer.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was on time and accomplished the fix very quickly. I never could have figure this out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can scan now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can now scan documents! Ben downloaded a scanner program and that's all it took.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a geat job! Would highly recommend him. Love Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FRANKIE PILNEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THE GEEK SQUAD THEY ARE PROFESSIONAL, FRIENDLY AND QUICK

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not actually used the remote service as of yet but the in-home technician was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quickly and very courteous performed tasks as needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service provider hooked up to wired and wireless network for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    not sure of agent's title but was very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent attended to troubleshooting and correcting printer problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a plus for Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks at the store were so helpful and a blessing to help me with my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have always solved all of my problems, fast and within 15 minutes of their arrival.

    I would recommend this to a friend
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