We’re very sorry to hear about your experience. Thousands of these units have been sold without any issues, so it sounds like you may have received a very,very rare defective one. Our customer care team is ready to assist you at 212-414-1798 from 10:00 AM to 4:30 PM EST, or you can email us anytime at [email protected]. We’ll be happy to replace the product or offer another solution to your satisfaction right away. Thank you for bringing this to our attention — we’ll make it right.
