Customer Ratings & Reviews
Customer reviews
Rating 2.8 out of 5 stars with 6 reviews
(6 customer reviews)to a friend
Rated 1 out of 5 stars
Uncomfortable Mask
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oils are good, but the mask is terrible. It’s uncomfortable to wear. I used it twice, and afterward my face felt like it was burning. I don’t think this is normal, as I’ve used other masks and this has never happened before. I tried to return it, but I couldn’t because Best Buy doesn’t sell it directly.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .We’re really sorry to hear about your experience,.That’s definitely not what we want for our customers, and we apologize for the discomfort you experienced while using the mask. Your feedback is important to us, and we’d like the chance to help make this right.Please reach out to our Customer Care team directly at [email protected] so they can assist you further and look into this issue with you. They’ll be happy to help explore next steps and possible solutions.
Rated 2 out of 5 stars
Not sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this just 2 weeks before it started acting weird and unresponsive. Would filter through all colors like a strobe light. Felt like it wasnt an anything more than string lights in a face mask. Too afraid to keep trying it, didnt want to be stuck with it.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .Sorry to hear about your experience, and we apologize for the trouble this caused. That’s definitely not how the product should perform. Please reach out to our Customer Care team at [email protected] so they can look into this for you and help with a resolution. They’ll be happy to assist.
Rated 3 out of 5 stars
The Mask
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Jury is still out. It’s too soon to review. I will be happy to give another review after a few months of use.
I would recommend this to a friendRated 1 out of 5 stars
Would not recharge, had to return it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this but it wouldn't turn on after recharging. Tried charging again but it was dead.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .Thank you for sharing your experience. We’re very sorry to hear about the issue you encountered. We’ve sold thousands of these units without any issues, so this is certainly an unusual occurrence. We stand behind our products and would be happy to help make this right. Please reach out to our customer care team at [email protected] so we can assist you with service or a replacement. Your satisfaction is important to us.
Rated 5 out of 5 stars
Great mask!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mask and serum! Such a great value. There was a delay with shipping and the company, Pursonic, provided excellent customer service to ensure my delivery was replaced. Very happy.
I would recommend this to a friendRated 5 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice mask. Would recommend. It has several light settings.
I would recommend this to a friend
