We’re very sorry to hear about your experience and sincerely apologize for the issues you encountered. At Pursonic, we take quality very seriously and have quality-control steps in place to ensure our products meet our standards. We also pride ourselves on offering reliable, high-quality products, so it’s disappointing to hear when we fall short of that expectation.Your feedback is important to us and will be shared with our quality team for review. We would appreciate the opportunity to make this right. Please contact our Customer Care Department at [email protected] so we can assist you with a replacement, refund, or another solution that works best for you.
