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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 48 reviews

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85%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the pain relief and performance provided by the Electrodes. However, some customers have expressed concerns regarding the price and battery life of the product. They feel the price is too high, and the electrodes do not last as long as expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-48 of 48 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product all the time. It is durable and dependable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what they said it would be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The electrodes are exactly what they said it would be. Works with my Quell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good device for pain.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend device to my friends for relief.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not sure if it really works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure this really works because I am still in a lot of pain. U keep pushing the button for more but it never gets any stronger. Maybe I am just a hard head but I really just don't know.

    No, I would not recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're sorry to hear that you aren't experiencing relief with Quell. If you find yourself adjusting the intensity frequently, try re-calibrating. Calibration should set Quell to the appropriate therapy intensity for you. Having a higher is not always better. The more therapy sessions you wear Quell each day, the better the chance of relief. Quell

  • Rated 3 out of 5 stars

    It was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you sweat a lot this product will not work for you. It loses stickiness every time you take it off. We had to replace very often.

    No, I would not recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      If you’re not getting the expected usage out of your electrode due to high humidity or perspiration, you may be a candidate for the Sport Electrodes. The Sport Electrodes have a unique sports gel designed to better hold up in situations with high levels of humidity and perspiration. The Sport Electrodes absorb less moisture but are otherwise comparable to the Standard Electrodes. As always, our Boston-based Quell Customer Care team (800-204-6577) is here to assist you with recommendations. Quell

  • Rated 3 out of 5 stars

    pricey patches

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    were effective first time, but the gel comes off easily

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Useless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got absolutely no relief from this item. I would not recommend this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great pain relief, poor electrode life.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on my foot pain from peripheral neuropathy. There is a secret to greatly extending electrode life. Rinse the gel pads with cold water while rubbing gently with your finger. They will begin to feel slippery again. Air dry and re-use. They will stick like new again. All you did was washed the dry, dead skin cells off the gel's surface. I am getting 6 weeks use out of one electrode now. When the gel layer gets thin, it's time to replace. You don't want the metal electrode to become exposed to your skin.

    I would recommend this to a friend
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