Customers have good things to say about the Pain Relief Starter Kit, especially its ability to provide pain relief and its ease of use. Users appreciate that it allows pain relief without medicine. However, some customers have concerns about the electrodes, mentioning issues with their durability and how long they last.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 123 reviews
Pros mentioned:
Pain relief
Rated 5 out of 5 stars
Great
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had pain on the bottom of my left foot for days. I could hardly walk. I picked up Quell on the way home and strap it on. The next morning the pain was completely gone and has not hurt again since.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
We're so happy to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief.
Cons mentioned:
Electrodes
Rated 4 out of 5 stars
Still getting aquainted with it!
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far the Quell has reduced the pain seriously enough that I continue to use it daily. My only issue with it is that the electrodes are a bit expensive and if you are an active individual they do not last the 2 weeks as stated. Mine only last about 1 week before breakdown begins to occur. They are about $20.00 a piece. 2 weeks would be great but it's not reality for me.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
We're very happy to hear you have found relief with Quell! Each individual electrode is designed to last approximately 2 weeks for a typical user, although that may vary depending on frequency and intensity of use. Please don't hesitate to contact our Boston-based Customer Care team at 800-204-6577 for recommendations on how to get more out of your electrodes.
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
works for my lower back pain
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I used the quell unit when playing golf. Before when I would finish the round my back would be stiff and sore and the car ride home would make it worse. Using quell, that pain and stiffness aren't there. Wouldn't have believed it if I hadn't experienced it myself. It is true though that it doesn't work for everyone. It hasn't help my wife at all. I would recommend that you try it for yourself to see if it helps.
I would recommend this to a friend
Rated 3 out of 5 stars
Great idea. Poor design.
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like my Quell & I think it would definitely help my pain BUT, the electrode strips are a pain. They constantly come unsnapped. So either you have to completely pull the whole thing off, cover the gel pads, & start over or reach down & try to resnap it by pressing on the gel pad, which ruins the gel. Either way, it shortens the lifespan of the gel pad electrodes. The gel melts, so the unit slides down your leg (at least here in the Texas heat). It won't stay in place while I sleep, so I never get my Sleep Tracker Information. The electrode pads need to be completely redesigned & the wrap also could be better. I was delighted with this product in the beginning, but with only getting a couple days use out of 1-$15 gel pad instead of 2 weeks, my $250 unit now sits there gathering dust-useless.
No, I would not recommend this to a friend
Brand response from NeuroMetrix
Posted .
We appreciate your feedback about the electrodes. We are continually working on improvements to our technology, and customer feedback is very important to that process. In response to customer feedback, we have just implemented a 1st round of improvements to the sports band design. It now includes a tapered Velcro tab to minimize peeling during use and a new grip strip to help keep the Quell device securely in the pocket. Blue sports bands are now available at a reduced price of $14.95. If you find that your electrodes are not holding up due to excess heat and humidity, you may want to try the Quell Sport Electrodes. They are designed to be moisture resistant, making them ideal for users living in hot, humid climates.
Rated 5 out of 5 stars
This device works
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a real miracle it seems. It took a few days to realize how well it worked. Then, for a few hours, I took it off to,charge it and forgot to put it back on. I was in so much pain, i realised the Quell wasn't on my leg. That night I put it back on and knew the device is for real.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
We're so happy to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief.
Pros mentioned:
Pain relief
Rated 5 out of 5 stars
Great pain management system
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Suffering from chronic neuropathy, I researched different methods of pain relief and found that the Quell system was an excellent system that I can wear 24 hours a day. I went to the 9 level down to a 4 pain level and I can sleep at night now. There is an app for your phone that I found Works excellent. I highly recommend the system
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 5 out of 5 stars
My Wife LOVES her Quell
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I happened to see the quell before it was released to the public, on Innovation Nation. As soon as I saw it at Best Buy I purchased it for my wife who is 61 and a personal trainer. She has a serious back injury from when she was very young that is now impacting her life and work. Nothing worked for long, including injections. Within 3 days of using the Quell, she said she was feeling relief. She wears it at least 12 hours a day and loves it so much, she should be a spokes person for Quell. It comes with a 30 day money back guarantee, so PLEASE give Quell a try.
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 3 out of 5 stars
Seems to be working
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have had low back pain (LBP) for years (surgery 2009 and 2018 for some disc/narrow canal problems) and so far so good. I began using the Quell about 3 weeks postoperatively and I'm back at the gym doing light cardio and physical therapy 2days/week. I can't completely give it a 100% 5 star approval, but I can say I'm feeling really good! At this point, if BestBuy doesn't honor the Quell 60day 100% money back (as their return policy is tight), Quell will refund with proper receipt. I'll give it a couple more weeks and then decide if it's a keeper or not, but so far so good. I'm still a bit cautiously optimistic.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
For best results, we recommend wearing Quell daily for a minimum of 3 therapy sessions each day. It can take several weeks of consistent use for some people to experience pain relief with Quell. Make sure you feel a strong but comfortable sensation during therapy sessions. If not, you can recalibrate the device or increase the therapeutic intensity on the app. For best results, it is important to use Quell daily.
Rated 4 out of 5 stars
Great idea
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This really helped with my hip pain, but it would not stay up on my leg. The leg wrap(elastic) needs improving and Quell said that they were working on this. The whole concept is great and if the wrap was improved, I would buy it again.
No, I would not recommend this to a friend
Brand response from NeuroMetrix
Posted .
We're glad to hear you found pain relief with Quell, but disappointed to hear that you did not have success with our Sports Band. In response to customer feedback, we have just implemented a 1st round of improvements to the sports band design. It now includes a tapered Velcro tab to minimize peeling during use and a new grip strip to help keep the Quell device securely in the pocket.
Rated 4 out of 5 stars
My wife likes it 1 month in
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this for my wife for her chronic pain. She thought it was a little over priced considering how many those disposable pads it comes with and the cost for replacement, but after using it for 1 month she dont leave home without it... “well since you paid all that money for it, I might as well use it”.....( she likes it )...LoL
I would recommend this to a friend
Rated 4 out of 5 stars
Cumbersome and little difficult to get on
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Though cumbersome to put on and after initial difficulty using it, it does work well on neuropathy. Have only used it 5 weeks...
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 5 out of 5 stars
Pain Relief
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does exactly as advertised - Took me a little while to learn how to properly use, but once I did my pain level had decreased to a level that I am now comfortable. I have both upper & lower back problems, along with a bad hip and has relieved the pain on all. Thank you
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
Good alternative to meds
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This does a good job on most types of pain. Seems to take a few days to kick in.
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
Great product
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Husband has had back pain for 2 years and now has some relief.
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
Very innovative product
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
As a chronic pain patient of arthritis I have noticed that this product lowers my pain by at least 50% so far. I have used it for 2 weeks and notice that my need over the counter pain relievers has decrease by 90 %.
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
Pain relief
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this item for my father who suffers from joint and back pain. We had experience with this device, since my wife uses it to alleviate some arthritis pain in her hands. It works and the pain relief starts almost immediately. Read the instructions to set it up.
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
Great multipoint pain relief
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I place this below my knee and it has a positive pain relief impact on various areas of my body.
I would recommend this to a friend
Pros mentioned:
Pain relief
Rated 5 out of 5 stars
Great for pain relief
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Helped with my back pain. Reduced pain medication by 75%.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
That is great to hear that Quell has helped with your back pain! If at any point you have questions about Quell, please contact our Boston-based Customer Care team (800-204-6577). We'd love to hear from you!
Pros mentioned:
Pain relief
Rated 4 out of 5 stars
Good product.
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Reduces pain after continual use.Wearing item while working is inconvenient sometimes comes apart and you need to put it back on which is difficult when wearing pants over it.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
We're so glad to hear that you have found relief with Quell! We appreciate your feedback about the band coming apart and are continuously working to make improvements so that each user has the best possible experience with Quell.
Rated 4 out of 5 stars
QUELL
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The QUELL worked well on my neuropathy and chronic pain.
I would recommend this to a friend
Brand response from NeuroMetrix
Posted .
We're so happy to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief.