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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 123 reviews

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80%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Pain Relief Starter Kit, especially its ability to provide pain relief and its ease of use. Users appreciate that it allows pain relief without medicine. However, some customers have concerns about the electrodes, mentioning issues with their durability and how long they last.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 123 reviews
  • Cons mentioned:
    Electrodes

    Rated 1 out of 5 stars

    Horrible design, keeps popping off & therapy stops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was designed horribly. The unit snaps on the eletrodes with 2 snaps which constantly pop off with the slightest movement. There is absolutely no way someone can sleep with this because of how easily it falls off. Then of course the thearpy session stops because there is no contact and when you put it back into place, the session starts from the beginning. After snapping it back into place a dozen times, I gave up and took it back to the store for a refund. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're sorry to hear that you did not have a positive experience with Quell. Thank you for sharing your feedback with us. Our engineering team is constantly working on improvements to Quell to ensure that our consumers have the best experience possible. Thank you for trying the product. Quell

  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Really helps alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this . Allows pain relief without medicine

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so happy to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quell device is a little bit bulky, but I believe it has help lessen the pain after wearing for several days. By no means is it a pain cure but it's a self alternative to meds, that does work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed to work for me, I am a chronic pain sufferer. Feels like a TENS. Like that I can wear it while I sleep which you can also with a TENS. I ended up returning and am getting through the VA.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I bought for my mother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was with pain in their legs all time. At the beginning it was hard for her to get used to it, but after a few days, she was happy with her new device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I was hoping for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't seen a whole lot of difference, if any. Going to give it another week before I return it..I like the concept, and would recommend bc you can return it. It may work for a lot of people in pain..I just haven't seen results for me.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      Thank you for trying Quell! We recommend new users wear Quell for a minimum of 3 therapy sessions per day at a strong, but comfortable intensity for the first 30 days before determining whether the technology offers you benefits. Please don't hesitate to contact our Customer Care team at 800-204-6577 if you aren’t getting the relief you expected. They are often able to give tips to help you maximize your relief. Quell

  • Rated 3 out of 5 stars

    Not better than tens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried quell for two weeks. Didn't notice any significant difference between this and the tens. Probably works better for other needs but not worth the price at this time

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're sorry to hear that you were not experiencing relief with Quell. Some people experience relief relatively quickly, but it can take several weeks for people who have suffered from chronic pain for a long time to experience relief. We recommend new users wear Quell for a minimum of 6 hours/day (up to 24/7) for 30 days and run therapy at a strong, but comfortable intensity for several weeks before determining whether the technology offers them benefits. We offer a 60 day money back guarantee so that you can try Quell for the recommended 30 days risk free. Quell

  • Rated 3 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband who has chronic pain throughout his body. 2 back surgeries, a broken neck and arthritis. It seemed to help the first few days but he couldn’t tell enough of a difference to justify the cost.

    No, I would not recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      For people who have suffered from chronic pain for a long time, it can take several weeks of using Quell to experience relief. We recommend new users wear Quell for a minimum 3 therapy sessions per day and run therapy at a strong, but comfortable intensity for the first 30 days before determining whether the technology offers them benefits. We offer the 60 day money back guarantee so you can try Quell risk-free. Please don't hesitate to contact our Customer Care team at 800-204-6577 if your husband is not getting the relief he expected. They are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great for pain reducing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to use this every day for a minimum of 3, one hour treatments for at least 3-4 weeks before you may notice pain reduction. It won’t necessarily get rid of all pain, but you should have reduced pain. Different for everyone on results. I’m now on 4th week and have had reduced pain and am hoping to get more with continued use. Very easy to use if you follow directions. The phone app is user friendly too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Pain relief

    Rated 5 out of 5 stars

    Reduced My Pain

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to put on. Great value for the price. Great for muscle pain relief.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    By by pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quell has changed my life. Easy to use and the app is fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for my lower back and legs not neck though! I got it for my MS and Fibromyalgia ive had it for 3 weeks now and keep it on always just switching legs halfway through day i started getting feeling back in my legs again love this little gadget I definitely would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great Pain Relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best alternative Pain Relief without drugs :) Works great

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Awsome Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Quell Wearable Pain Relief unit works! My doctor recommended it for my chronic pain and am so glad he did! I can get to seep and not wake up during the night when I shift positions. I wear it during the day when I'm very active because if I don't I suffer at the end of the day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product if it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still evaluating the product. It is easy to use. Hopeful.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Helps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for lower back pain. It has lowered the pain intensity quite a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 3 out of 5 stars

    Relieved back pain while on vacation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t make the pain go away, but it certainly does make it more bearable when on your feet walking for long periods. Helped when on vacation in Spain, hopping on and tour buses, walking tours, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pricey but a good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research on this product and finally just pulled the trigger. The replacement pads are way overpriced, which would be my only complaint. The app interface is great, the unit does what I expect which is to help relieve pain in my body.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great prices on all electronics and appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased a new laptop for my son and he loves it for college. the help there was very good. i had purchases of appliances and accessories for my remodel of the kitchen and they look and work great. the install guys were very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took a while to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for chronic back pain. I’ve been wearing it for 3 weeks and I’m just now feeling relief. I’ve also been exercising my core to help my back pain. I do feel better with it on. I’m disappointed that I have to spend so much money on the disposable electrodes. They cost $20-30 per month.

    I would recommend this to a friend
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