Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 123 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

80%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Pain Relief Starter Kit, especially its ability to provide pain relief and its ease of use. Users appreciate that it allows pain relief without medicine. However, some customers have concerns about the electrodes, mentioning issues with their durability and how long they last.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 123 reviews
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Excellent for the back pain

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought one for my husband. He had a very bad lower back pain. He can walk a good distance with Quell. Now my Mother and my brother-in-law both had too. They all love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pain Be Gone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After suffering for years with chronic pain from my sciatic nerve and IT Bands, I decided to give Quell a try. Three weeks into it, and I wish I had gotten this a long time ago. During these three weeks, I’ve taken zero OTC’s and have not needed my prescription pain medicines either. I have regained my quality of life back!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Painless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful this thing really works!! I just wish the battery life was better. Glad I gave it a try

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      Thank you for your feedback! On average, a fully charged battery should last for around 50 therapy sessions. If you find your battery is not lasting this long, please ensure you are charging it fully. If you continue to experience this issue, please contact our Quell Customer Care team at 800-204-6577. Your device is covered by a 2 year warranty. Quell

  • Rated 3 out of 5 stars

    Easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Quell for my 82 year old mother to help with some chronic pain. The unit worked fine, but her skin was too sensitive to it (even on low) and caused some bruising where the electrodes touched the skin. She did try it for 2 weeks before letting me know since she felt it was giving her some relief, but ultimately we had to return it.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased two of the Quell units for gifts and both recipients have said it's helped them greatly with back and knee pain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have MS , neuropathy and fibromyalgia along with numerous other health problems and this device actually works great for me its mostly for lower body and back pain it doesn’t quite reach my neck pain but that’s okay it helps a great deal with my other problems so yes i would definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Love this product, walking without pain!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product took my knee pain from a 6 to 2 in two days. After 11 days I'm wondering why I didn't know about this before.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did nothing for pain

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have suffered with back pain for a long time and was hopeful this would be, at a minimum, an adjunct for some pain relief. Unfortunately, this product did not live up to the hype and provided absolutely no relief at all. Not even a placebo effect.

    No, I would not recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're sorry to hear that you didn't experience relief with Quell. We offer a 60 day money back guarantee so that people have adequate time to try the device. Although some people experience relief quickly, it can take several weeks of regular use, wearing the device for a minimum of 6 hours/day at a strong, but comfortable intensity for 30 days, before noticing a difference.
      Unfortunately, no treatment modality will be a fit for everyone who tries it and Quell is no exception. Quell

  • Rated 4 out of 5 stars

    Works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use it on a regular basis you should be able to tell the difference and that was my experience with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This helps

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a slipped disc in back insurance is putting me though the ringer trying to have me do anything other than surgery I have pain for mths cause of this this device helps out huge it is comfortable on my leg and I love the way I control in from my cell also all the different activities it keeps track for u like steps movements while asleep how my hours asleep it is great trust me it is worth it

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Pain reliever -works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relieved some spinal stenosis pain, but not all of it. Will continue using it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven’t used much yet. But so far it works.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just experimenting with various methods of pain relief and Thai seems to be a a workable part of pain relief for my back/leg problems. Still evaluating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not great, but OK

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product to help my husband’s pain. It works well, but not great. Gave it 4 stars because it’s better than taking lots of horrible medications.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Quell. Pain relief

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quell is a great unit for pain relief. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    We swear by it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eleviated the pain fairly quick would recommend this to anybody dealing with pain!

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    great for pain relief

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY knees was hurting so bad i did not want to walk. The very first use no more pain.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps chronic pain go away, just be open minded and patience.... it works

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    great pproduct for peripheral nerve damage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ben using it for 6 weeks now, it has significantly reduced the pain from the nerve damage

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    It works!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’ve got pain this is the item for you! Works on my knees and back wonderfully

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great for Tens User

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great better then the Tens unit with wires

    I would recommend this to a friend
Sponsored