Customer Ratings & Reviews
- Model:
- SK-1000009-01
- SKU:
- 6596932
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Quest Compact Charging Dock, highlighting its charging speed and contribution to improved battery life. Users appreciate the overall performance and design of the dock, finding it to be of good quality and value. The dock's ease of use is also a positive aspect, with customers noting its convenient storage when not in use. There were no cons mentioned about this product.
This summary was generated by AI based on customer reviews.
Didn't like
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work and the battery died all the time I dont recommend
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there CarolinaL,
We hear that you're having some issues getting your headset to work and the battery is also dying continuously, that's of course not how we want your experience in the Metaverse to start.
Please get in touch with our support team via our Meta Quest Help Center, there we can have a look at the issues that you're facing and help get them fixed.
Thank you and we look forward to hearing from you!
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, just wish it came with a stand for the headset too
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi Tim12
Thank you for the five star review! We're glad that you're enjoying the charging dock.
Needed for VR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary accessories for your VR. Quality made and good value.
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey there Brittany!
Thanks so much for taking the time to leave a review. We are so glad you are happy with the charging dock's quality and value for money!
We wish you many more hours of VR fun!
All the best!
Christmas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant wait for my husband to open his present for Christmas
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey there!
Thank you for the five star review! We're sure your husband will love this!
Happy Holidays to you and your family!
Is what it is
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are definitely controllers. They work, so yay!
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I havent placed it down, since i got them.. Must have...
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi Glucas14
Thank you for the five star review!
Oculus Controller batteries
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but my controllers didn’t want to stay connected to the oculus with the batteries, I tried researching the problem and couldn’t find a solution.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Thank you for the four star review! We really appreciate that you took the time to leave us some feedback.
Regarding your controllers issue here are some troubleshooting steps you could try:
-Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
-Replace the controllers batteries with a fresh ones
If your issue persists we may need to ask you some questions to find out the cause of this issue and the best course of action would be to contact our email support team via our website. They will be more than happy to look further into this for you.
Have a great day!
Trash OEM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived broken—the left battery won’t work at all. I left it on the charging station for a few hours with no luck. The controllers still work with regular batteries.
No, I would not recommend this to a friend- Pros mentioned:Charging speed
No headset charging with this. Its juat controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found a wallmout dock cheeper online. That will charge the headset and co trolers
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi AlmaA,
Thanks for reaching out about this! We understand your Compact Charging Dock is not charging your headset.
We'd be happy to look into this for you! Just contact our brilliant Support Team via our website.
In the meantime, here are a few troubleshooting steps to try:
1. Ensure the headset is sitting correctly on the dock. Users should hear a chime notifying them that the headset is properly docked.
2. Remove any unsupported third-party accessories that may affect the device’s ability to sit in the charger correctly (such as headset strap, facial interface, etc.)
3. Remove any unsupported third-party accessories that may affect battery charging or discharging (such as external battery packs, external fans, etc.)
4. If using a Meta-branded Facial Interface, make sure it is fully clipped on the headset. There should be no gap at the bottom of the headset
We hope this helps, AlmaA! If not, we look forward to hearing from you.
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The handsets becomes unlinked from the VR headset after a few minutes of use. The batteries do not hold the charge; they die after less than 30 minutes of use. I bought this to avoid buying/using alkaline batteries. This started happening after about 4 months after the purchase.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Robyn,
We really appreciate you sharing this with us. We know this isn't the best situation, and we're here to help!
Usually if one or both controllers are not staying connected when using the included rechargeable batteries, we would recommend to check your headset version and make sure both headset and controllers are updated to the latest version.
If the Meta Quest software fails to update through the settings, have please try using the "software update tool" to sideload the latest software. This will require a PC.
If you're still having trouble, please don't hesitate to reach out to us via our official website. We're here to help and would love to explore all of your options with you!
In the meantime, we wish you the absolute best of luck for your VR journey and hope you have a truly amazing time!
Needs to be fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will cause only one controller to work at a time or both controllers not to wake up. Issue continued after headset restart and controller repairing. Only solution was to use standard batteries.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there!
We would love to investigate this issue for you to better understand what is going on.
Can you contact us directly through this link so we can gather some information?
https://www.meta.com/help/support/
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be great except for the fact that when you have the batteries in the controllers and swing your hands around while playing the batteries move around and cause the controllers to disconnect. So not really usable while playing active games
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Atheena,
Thank you so much for your review and feedback. We appreciate it. We would be more than happy to help you look into this further. Please contact our Support team via our website.
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been great but only one side of controller works to charge.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there Renee,
This is not the designed experience we want for our customers. You should contact us via the Meta Help Center.
Chat soon.
Thieves stink
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately was sold an empty box and they didn’t have any more in stock so i just got a refund
I would recommend this to a friendIncluded rechargeable batteries discharge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up because of the convenience factor, but while not in use the rechargeable batteries included discharge fully even after ensuring they were charged to 100% before putting them in their case, so I have to keep them on the dock while not in use to make sure I have charged controllers when I want to use them.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there Oscar! Thanks for reaching out with your feedback.
We highly recommend getting in contact with our Support Team to see if there's anything they can do to help with the battery issue you're experiencing. You can find them on the Meta Quest Help Center on our website.
Hope to hear from you soon!
Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced charging dock that came defective from day one don't waste your money at all with this dock for your controllers
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey thanks for your feedback. This is not the experience we want for our community and recommend returning to the retailer or reaching out to our support team with proof of purchase to explore your return or replacement options.
- Pros mentioned:Battery life, Design
Controllers disconnecting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall design of the charging dock is pretty good - it doesn't take up much space, it's easy to connect the Quest 3 to the left of the dock and get it to charge from the same adapter, and it's easy to place the controllers on the dock to get them to charge. HOWEVER... With the first dock, even though both batteries showed they were fully charged, the right controller would not connect to the Quest 3. Exchanged that dock for a new one. And now both controllers start up, but the right controller disconnects periodically and the left controller also disconnects (but less frequently). Just in case this is a problem with the power adapter, I've swapped the adapter I was using for the most powerful Samsung adapter I have on hand - just in case the dock isn't getting enough power to charge both controllers fully. But I suspect that may not be the problem - and it could be an issue with the batteries provided with the dock. I like the overall design of the dock and hope Meta is able to come up with a solution to get the controllers to work reliably with the provided rechargeable batteries. Otherwise, we'll be returning this to Best Buy and requesting a refund.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello,
Thank you for sharing your detailed feedback. We're sorry to hear about the issues you're experiencing with the charging dock and controller connectivity. We appreciate your efforts in troubleshooting the problem with different power adapters.
We suggest checking if there are any firmware updates available for your controllers and the Quest 3 headset. Sometimes, firmware updates can resolve connectivity issues. If the problem persists, it could indeed be related to the batteries provided with the dock.
We apologize for any inconvenience caused. If the issues remain unresolved, please consider returning the product to Best Buy for a refund.
Thank you for your understanding and for providing valuable feedback.
Best regards.
Meta Quest S3 Charging Dock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was given as a Christmas gift. I am satisfied that it is of good quality and meets all performance standards.
I would recommend this to a friendBrand response from Meta Store Support
Posted .Thank you so much for taking the time to leave a review!
We're glad to hear that your new charging dock is working well for you and we hope its made enjoying the Metaverse easier for you!