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Customer reviews

Rating 2.8 out of 5 stars with 51 reviews

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Rating by feature

  • Service

    Rating 2.8 out of 5 stars

  • Professionalism

    Rating 2.9 out of 5 stars

  • Expertise

    Rating 3.0 out of 5 stars

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51%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-51 of 51 reviews
  • Rated 1 out of 5 stars

    Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very poor customer service. We purchased a range and they couldn’t install it. They make a appointment to install and they never showed up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never showed Still no stove since July. Lost a whole day of work without pay because of this

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Work on Downdraft Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made the downdraft system match that of my existing unit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Jenn Air Downdraft Duel Fuel range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was never installed. Don't even know where it is!!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    did a great install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was great. The install guy did a fantastic job and was very professional..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Downdraft Gas Cooktops

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy appliance department staff is knowledgeable and helpful especially with complicated installations such as downdraft gas ranges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy, professional What more can be said no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very knowledgeable and did a nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the installation of this oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Downdraft stove

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in our kitchen, installers did a great job with no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Downdraft range

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, very professional and did good job. Enjoying my new stove

    I would recommend this to a friend