Customer Ratings & Reviews

Customer service is horrible, 18 days and they would not cover, or exchange , you have to spend 60 dollars more on a extended warranty through best buy. After the glasses have started burning me and drain battery in second and mics don't work anymore.

It is stuck with blinking lights no connection to mobile phone lost all my photos and videos from las vegas trip Quality is good but you never know when it’s gonna break on you

Terrible! I don't know what to do with them. I tried selling them at ebay. I got a return. Best is offering $90 only.

I am very disappointed presently because the volume is horrible on the glasses and no one can hear me clearly on phone calls, everyone says I sound so muffled, I literally have to call them back with another bluetooth device or put my call on speaker on my phone. This defeats the whole purpose of not having to use glasses and a separate bluetooth device. These glasses are too expensive for this lack of quality.

Very limited on options is like cell on your eyes..

Was a gift for my history but I do live theme they look nice

Im sure these would be great if they work. They've disconnected during calls, meta AI doesn't work all the time and the sound isn't always loud. Ive has to reset these glasses 4 times so far and haven't even had them a month yet.

Terrible service I was told they had a certain product left work to get them got there was not there then I was sent to another store and was told they didn’t have the product there either so they were gonna leave me empty handed with no glasses. I ended up getting the Oakley metas I love them.

Good until the arm just separates from normal usage and you send it for warranty and they tell you it's not covered and it should be as it is within the time frame, then they try to sell you another pair and you have spent hundreds of dollars additional for prescription transitions lens. I was an advocate for the device showing all my friends and colleagues but not anymore, these are more than sunglasses and the company treats them as just some sun glasses. Not cool.

The glasses honestly were cool at first but they do not stay connected to the phone and only work once in a while.

No a fan of having to download an app for the product to work

Only 1 minute record and overheating...good but not great

Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.

A lot of issues from connectivity to battery life. I would like to wait for the upgrade.

awsome glasses just wish they had ar functionality

Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection

Works pretty good, audio could be a little better.

On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.

Cannot listen to music while recording- the intention behind the product is to use them while being active. Who doesn’t listen to music while doing a workout. Fix this feature

I had high hopes for the Meta AI Ray-Ban sunglasses, but unfortunately, my experience has been quite frustrating. The software is very buggy and crashes frequently, making it hard to rely on the device. One of the biggest annoyances is the voice dictation feature—it doesn’t stop when I want it to, causing constant interruptions and confusion. Overall, the device feels unfinished and needs a lot of improvement before it can be considered user-friendly or dependable.