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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 662 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the Kraken Pro V2 Wired Stereo Gaming Headset's superb sound quality, encompassing impressive bass and comfortable fit. Many appreciate its compatibility with various gaming consoles and devices, along with the convenient retractable microphone. While some users wished for higher maximum volume and found the headset somewhat heavy, the overall positive feedback highlights its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 662 reviews
  • Rated 1 out of 5 stars

    Cord on it broke after 5 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset was great but the cord on it broke after 5 months. Will get a different brand because their customer service was unwilling to help.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Months of owning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these headphones for a few months. I can say that they are still working as the 1st day I got it. If you are worried about prices and which headset to trust, I would definitely recommend this particular one. It is decently priced and does what they need to do. Surround sound and bass are amazing. I also own the Man-O-War headphone, but since getting wired Krakens I've been using only this. Yeah I love wireless because hey- WIRELESS, but I got tired of charging and always being connected to a charger. Krakens are definitely my go to. I even sleep with them on in bed sometimes. You will not regret its quality and durability. Coming from an honest reviewer

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    High quality product at a great price point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was gifted to me by my girlfriend and was purchased at a deal around $50. Knowing Razor as one of the top tier companies for gaming products I expected a lot and these headphones don't disappoint. It's compatible with both my ps4 pro and my laptop and produces clear audio and both from the game and from the headphone's mic. The audio received is very responsive to whatever customization you have on your devices such as higher bass, tremble, etc. The wire on the headphones are made of durable nylon material, and contain an in-line mic that allows you to adjust the volume and turn on/off the mic without having to go to the sound settings of the device, which is very useful for uninterrupted play. The adjustable strap also provides flexibility in adapting from small head shapes to larger ones like mines. A few nit picky problems I have with these headphones are that they do not feel as comfortable after long hours of use. Although I understand it's unfair to compare the two, the comfort provided by these headphones is noticeably different from my Bose Quietcomfort 35's, but at a $220 difference I mean it should be right? In addition, the mic tends to be a little too sensitive sometimes, which can be adjusted by your devices. Lastly, the nylon wire does seem to have higher durability, but at the cost of adding friction and catching onto cloth-like surfaces from time to time. Overall, I am very happy with this product and will be using it for the years of gaming to come. If you want high quality gaming headphones that are compatible with multiple devices, produce clear audio and voice, and don't want to break the wallet, I'd say go for these.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 4 out of 5 stars

    Pretty good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i'm pretty happy with these. They have excellent sound quality, and the way the microphone retracts and adjusts is pretty handy. Makes it very easy to get the mic out of your line of sight. They're pretty comfortable for most gaming sessions. After very long (2+ hours) sessions I've started noticing a little bit of ear discomfort from being mashed between the headphones and my head. I think slightly thicker padding around the ears would help this, though I haven't experimented with it yet. All in all I'm pretty happy with these. They interface extremely well with the Razer Blackwidow Ultimate 2016 edition, which has a perfectly-placed headset port on the side.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Very Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a few mid-range headsets and this by far is the most comfortable I've ever bought. I've never had any complaints about the mic so I would assume that it works decent as well. As far as sound quality goes, I wouldn't recommend these if your main focus is music. For the price, you can find a pair of Sony headphones with much deeper bass, louder volume, and richer sound quality. However if you're going to be gaming for hours and want something that gets the job done well and doesn't leave you with a headache, these will do good!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This truly is a great pair of gaming headphones very versatile, sound is absolutely great microphone clarity this is great, I love the comfortability of the ear cups a lot of gaming headphones seem to run hot as you're wearing for long periods of time, but these headphones are absolutely great to have for long periods I would highly recommend them you can use them for Playstation Xbox or PC, it's also great that the microphone is a hideaway so you can easily pull it in or out when needed,adjustable volume control on the wiring and on and off switch position for microphone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Quality Product you expect from Razer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family has purchased 2 pairs of these headsets. They are lightweight but durable. The sound quality is AMAZING. I am a streamer on Twitch and use these and have never had any complaints about audio quality. The only thing I do not like is the volume control. It is a wheel and can get turned down by rubbing against your clothes. I use one pair on my PC and one on my PS4. I liked them so much I bought my son a pair too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Compatibility

    Rated 4 out of 5 stars

    Good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Xbox one and ps4. Good mix and comfy headset

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great Wired Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Gold wireless headset for my PS4 and wanted a wired headset that I could use on my Xbox One and PS4. I thought I was getting the model up at this price since the product was in the wrong place, but I'm quite happy with the purchase anyway. I ended up removing the extender part of the cable, which not only made it a much more palpable length, it allowed the mic to work properly on the Xbox. I really like the retractable mic option, and it works well. My friends who are used to me on my Gold headset have all commented on how clear I sound now. If I have one complaint, it's that it's too easy to turn down the volume via the wheel control on the cord. A few times I've thought the set was malfunctioning, only to realize I'd turned down the volume accidentally.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 5 out of 5 stars

    Great headset for any level gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impression of this headset are the same as they are now, fantastic. Great quality, very comfy. The surround on them sounds amazing, and is very easily tuned with the razer surround software. The retractable mic is also a great feature, so it’s not in the way while not in use. Do recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Really good value headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised by these headphones. Build quality is really good for this price range. More importantly, the sound quality is excellent for this price point. Very comfortable although they feel a little heavy at times. Not enough to stop long gaming sessions though. Strongly recommend these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    A good headset for a a multi-system owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my XBOX One, my PS4 and my PC, and it works flawlessly for each. Sound is clear, the bass is adequate and not overbearing, and the treble is appropriately matched. My only complaint is that it could be a little louder, being that the earcups doesn’t block out much sound.

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Price, Sound quality

    Rated 5 out of 5 stars

    Nice Gaming Headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just like the ones gamers us at Gaming events! Retractable microphone is really cool & easy to use right at your finger tips, just pull it out when you need it or keep it stored away when you dont. It never gets in your way. High quality, excellent price! My daughter loves them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good Mic/headset for the Everyday Gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kraken Pro V2, has great audio and microphone quality for the price. I bought the headset for use with my PS4, and PC and I would recommend them to others. The headphones are made of a sturdy Aluminum frame, but at the same time are extremely comfortable and I would end up wearing them for hours without even realizing it. The headphones are also super simple to use, because they are a 3.5 mm aux headset and have no software requirements or capabilities. I should state as well that after about two years the right side of the headset went out for me randomly, I’m not sure what happened. Luckily I had bought the replacement plan and was able to upgrade my razers for cheap. This was my first razer headset, but I can certainly say it won’t be my last!

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Live that the mouth piece tucks away so it's not there when you don't need it. Feels a little heavy. Wish it wasn't too bulky but we are happy with it. Great price too during the holidays!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall great headset!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this headset, it sounds amazing, and is very comfortable for long gaming sessions. High quality materials used to give this headset an excellent build quality. It has the Chroma RGB. The only downside I would give this headset is not anything wrong with the hardware, however the software sucks for this. I have to use the older version of Synapse in order to control the RGB, or change any sound settings. All of my other Razer peripherals use the newer program, so I have to use 2 different Synapse softwares. No biggy for me, but just wanted to point that out. Overall, very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement for my husbands current Razer headphones. He absolutely loves them! They block out all of the external noise and are perfect for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Pretty Good Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am impressed with this headset. Straight out of the box, the sound is mediocre. The bass is incredibly heavy which some might like, but since I have been playing mostly Fortnite, it can be a bit much at times. Randomly, I was sent a Razer Pro code and was able to turn down the bass and they sound much better now. I managed to get these headphones nearly half off and I would say that they are well worth the money. They are very comfortable even after wearing for 5+ hours straight. I would say, bottom line, if you plan on getting these, plan on getting the Razer Pro Surround Sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset Ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have buy this headset and use it for a month, i was amazed of it comfortable ear cushion and it sound. But its size kinda too large, but i definitely recommend this to other people who are out there trying to find the best gaming headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 3 out of 5 stars

    Comfortable but lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality and comfort of these headphones are spot on. The hideaway mic is also very nice. The only drawback to these are the sound quality, specifically if you’re using them for game sound and chat on console. I couldn’t get a good balance between the lows and highs and there is no program (that I know of) to tweak the audio profile. I’m one person with one opinion so the next person may like these... I would suggest getting them and trying them out.

    I would recommend this to a friend
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