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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 124 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers admire the Kraken Wireless Gaming Headset's sound quality and comfort, with many praising its attractive design. While some users found the bass lacking and experienced Bluetooth connectivity issues, the long battery life was also frequently noted as a positive. The headset's compatibility with various gaming consoles was also mentioned as an area needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 124 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Sanrio girl approves!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're awesome!! I just received them, they're SOOOO cute! The sound is super nice, I've had the razer kraken rose gold headphones before so I have the 7.0 surround sound, it's AMAZING with these headphones!! My only flaw with them is that the bass isn't super loud which I'm okay with, but, it could be louder. Other than that; they're an amazing pair of headphones, I totally recommend them. Not only because they're cute af, but because they're really awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    hello kitty headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. It is super comfy and adjustable. You can also change the colors on the sides. It’s so cool and I love it. I would recommends getting this these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Cute and functional for laptop and mobile devices!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had them for a week and I love them! They are very comfortable and they work good with my pc and phone. My voice is clear in voice chat but when i voice chat and game at the same time the game sounds is very low and bad but it doesnt bug me. Also im not sure if these conenct to console like xbox or play station. I mainly use them for light gaming, calling, watching videos, and listeing to music. Overall my score is a 8/10 works good with mobile and laptop

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    She LOVED her gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are beyond cute & the sound quality is amazing. Great price and quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset and my girl loves it works great amazing sound and low key but good mic.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    If you’re a hello kitty fan you need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a gamer but I love hello kitty and wanted to try a headset over my AirPods(I lose them constantly) and this pair meets all of my needs . It connects to my phone and Apple Watch, just not my Apple TV which I figured was a long shot. Very comfortable and cute too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sanrio Kawaii Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off these head phones are super kawaii. Perfect for any girly gamer! However, the sound isn’t super loud and for $120 I expected it to be louder. That is my only con on these headphones. Also the bow on it is silicone rubber if anyone is curious.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    If you have a small head, get the cheap ones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [NOT SPONSORED; I just don’t want you to waste your money] The cheaper ones (still Hello Kitty) are WAY less expensive. They may sound flat, but these do NOT sound any better. The bass really is weak, even with the equalizer. Amplified is the only good EQ setting. I only bought these because of the sale and battery life. The port on this is micro USB. The cheap one is foldable (unlike this one) and has many more buttons and functions (like wired mode) and it charges with USB-C. The only flaw with the cheap one is that the buttons fell in due to extended pressure from being in a bag and it’s easy to turn on accidentally.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Can’t get them off my head

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Great sound, the headphones really muffle out the outside noise and let me focus on the music. The build quality is amazing, they feel light on my head and sometimes I forget they are there. RGB looks amazing(like it always does) Cons: Might be just me but I find them slipping off my head. There’s little to no bass. For $127 really wished they had an option for AUX, and also more RGB options. Honestly would recommend to anyone thinking of buying.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    BUY ITT !! WONT REGRET <3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones ive honestly ever gotten. its appealing aesthetically and the sound quality is impressive. the hello kitty on the side also lights up which is dope. the battery lasts really long. the ear part is also comfortable for long usage. very easy to understand and pair. i havent tested the recording, calls etc quality yet. if you dont care for design, you could easily get a headphones with the same quality for less honestly but definitely recommend for the sanrio fans

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WORTH IT!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of people were claiming that these were bad but they’re not they’re actually really good my biggest concern was the volume but you can mess with the equalizer effects in the Razer audio app and these headphones are loud even at half volume they are loud I like that c: I mostly got these just to watch videos and listen to music they’re so cute and I love them best purchase I have made

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Cute!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to BT Razer Kitty Headphones this headset is much more softer/comfortable on the ears/head. RGB hello kitty is also really cute! Sound sounds great as well! Only complaint would be that it feels a bit too big on the top of my head, even on the smallest adjustable setting. Still prefer this one over my BT Razer Kitty Headphones though because the cushion is soft around my ears!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cute and Easy Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter who is 8 and she loves these headphones. They sound amazing and she uses them all the time. The quality is great, the light up feature is cute. If you are a fan of Hello Kitty I would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    My sister loved them !!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a Christmas gift for my little sister who’s obsessed with hello kitty and she LOVED THEM! They’re cute & you can change the color that lights up on the side whcih is pretty cool. Good quality sound and structure. Overall, solid & CUTE headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Adorable Hello Kitty Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Hello Kitty headphones. They have great sound quality and battery lasts a long time. I would definitely recommend to all of the Hello Kitty lovers!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, connects to wifes gaming PC, XBOX which what she uses the most. Loves the lighting with hellos kitty. She said it was the Best present ever!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility
    Best Buy Employee

    Rated 4 out of 5 stars

    cute but too big for my wifes head

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only thing my wife didn't like was the fit and that it doesn't connect to the play station.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great headphones, cute

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ill start this by saying i have a huge head and these fit and that was surprising, for anyone who was worried about that. love them, dont know what the other reviews are talking about them being quiet, my husband can hear my music across the room when im wearing these. my only issue is when i went from PC>mobile and then back to PC with them, my pc had trouble recognizing them, but eventually i got it worked out. oh! and -1 star because they dont light up right on the pc with razer synapse 3, only with the mobile app, which doesnt effect when your connected to the pc.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Adorbs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so cute!! The RGB Hello Kitty logo on the sides is a great addition. Great sound quality too. A solid headset that is so cute and fun!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My girl loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic audio quality and you can adjust the led from your phone!

    I would recommend this to a friend
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